Patient Services Representative

Corewell Health Corporate; Reed City (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program by Payactiv

Discounts directory on various deals

Traditional and Roth retirement plans

Job summary

Corewell Health is seeking a Patient Services Representative in Reed City, MI to support registration, concierge, and clerical responsibilities. You will work with a team to ensure seamless patient experiences from arrival through discharge.

The role includes insurance verification, scheduling, referrals, and EMR/EHR tasks, with opportunities to train new staff and cross-train as needed. Commitment to patient service and compliance is essential.

Qualifications

• High School Diploma or equivalent.
• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Register patients and assist with point-of-service activities.
• Assist with patient check-out, scheduling, referrals, in-office procedures, surgeries and tests; review medical records of referrals.
• Obtain insurance authorizations or verify prior authorizations; assist with denials/appeals.
• Handle EMR/EHR scanning and Right Fax uploads to EPIC; maintain provider templates.
• Assist with training new team members using standard work.
• Prepare to perform as Patient Services Representative, Associate when needed.

Education

High School Diploma or equivalent

Job description

Shift and Status

Full time, Monday to Friday, 7:00 a.m. to 6:00 p.m., and no weekends

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent
• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Location

Primary Location: SITE - Reed City Outpatient Rehab - 4393 220th Ave - Reed City

Department Name: Rehab Reed City - Big Rapids Hosp

Employment Type: Full time

Shift Day (United States of America)

Weekly Scheduled Hours: 40 Hours of Work 7:00 a.m. to 6:00 p.m. Days Worked Monday to Friday Weekend Frequency N/A

Equal Opportunity & Inclusion

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

Corewell Health is an interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Employment Information

Shift: Full time, Monday to Friday, 7:00 a.m. to 6:00 p.m., and no weekends.