Patient Services Representative

Bridgeview Eye Partners; Owasso (OK); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401k

Descrizione del lavoro

Davis Eye Center is seeking a Patient Services Representative at our Pediatric and Family Eyecare location in Owasso, OK. You will be the welcoming face for patients, handling check-in/out, scheduling, and basic billing inquiries.

Experience is helpful but not required; a comprehensive training program is provided. Join a team focused on patient-centered care, with competitive benefits and opportunities for growth.

Competenze

• Commitment to a patient-focused experience.
• Strong communication and multitasking skills.
• Willingness to learn and participate in training program.

Mansioni

• Greet patients in a friendly, professional manner.
• Answer phones, schedule appointments, and assist in patient communications and recalls.
• Respond to billing inquiries and assist with insurance questions.

Conoscenze

Customer service

Phone etiquette

Attention to detail

Formazione

High school diploma or equivalent

Strumenti

EHR software

Insurance verification software

Descrizione del lavoro

Do you pride yourself on your attention to detail? Are you energized and inspired when caring for others? Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team!

POSITION SUMMARY:

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

Location:

Pediatric and Family Eyecare, Owasso, OK

WHAT WE OFFER:

Starting wage based on previous experience

6.5 paid holidays per year

Approximately 8 days of PTO within first year

Full slate of benefits to include health, dental, vision, and 401k

Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:

Greet patients in a friendly, professional manner

Answer phone calls, schedule appointments, assist in patient communications and recalls

Respond to patient inquiries about billing, procedures, policies and available services

Prepare patient chart prior to appointment and complete upon patient arrival

Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR

Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports

Monitor patient flow throughout the office, properly communicating delays

Provide a safe and clean office environment

Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Work Environment: Professional medical office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.