Patient Services Representative

The Assistance Fund Inc; Orlando (FL); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) employer match

Paid time off

Paid holidays

Wellness Day

Job summary

The Patient Services Representative at The Assistance Fund provides essential support to patients and partners, handling reenrollment calls, outbound outreach, and administrative tasks. This entry-level role sits within the Operations Team and prepares you for growth within the organization.

Employees follow a hybrid schedule after completing in-office training, with benefits starting after 30 days. The role emphasizes accuracy, compassion, and professional communication to support program

Qualifications

• Education: high school diploma or GED or equivalent years of work experience.
• 1 year of Call Center or other Customer Service experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, email, and web-based applications.

Responsibilities

• Support a variety of Operational tasks that interact with patients and partners.
• Handle reenrollment phone calls and outbound project calls.
• Maintain patient records and ensure data quality in systems.
• Provide back-office support and assist with project work.

Skills

Call Center

Customer Service

Multitask

Professional communication

Education

High school diploma or GED

Tools

Microsoft Office

Email

Salesforce

Job description

About the Organization The Assistance Fund (TAF) is a national nonprofit organization dedicated to helping patients access the medications they need when cost is a barrier. Every day, we provide financial assistance to individuals facing serious and chronic health conditions, helping them access and remain on their prescribed treatment.

Our vision is simple but powerful: a future where no person goes without medication because of an inability to pay. Until then, we are committed to helping patients overcome financial barriers to treatment.

Our work requires precision, compliance, and compassion. Every team member at TAF plays a meaningful role in delivering financial assistance responsibly, efficiently, and with integrity.

EOE Statement Reasonable Accommodation: TAF is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations are available to applicants and employees with disabilities to support participation in the application process and performance of the essential functions of the position.

Applicants who require a reasonable accommodation during the application or interview process may contact Human Resources for assistance

Equal Employment Opportunity: The Assistance Fund is an Equal Opportunity Employer. TAF provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment based on any characteristic protected by applicable federal, state, or local law.

Description

We’re a unique organization. We help patients who need financial assistance every day. We make a difference. We change lives. Our vision is to see the day when no person goes without medication due to an inability to pay. Until then, we exist so that patients don’t have to miss taking their medication because of cost.

Every TAF team member plays an important role in helping our organization support our patients. We strive to do this in the most efficient, compliant and compassionate manner possible

Hourly Rate: $15.50/hour

Start Date: TBD

Schedule: Monday - Friday. 8:30 am - 5:00 pm. Employees work a hybrid work schedule after 5 weeks of in-office training has been completed. The current hybrid schedule is one day per week in the office and work from home the remaining days.

Benefits effective the first of the month following 30 days of employment, including 100% Paid Health Benefits for you and your dependents. (See Below)

EOE Statement:We are an Equal Opportunity Employer.

Summary of Position

The Patient Services Representative is responsible for supporting a variety of Operational tasks that interact with TAF patients and partners and for the maintenance of the quality of the patient experience. These tasks include, but are not limited to handling reenrollment phone calls, working on outbound phone projects to ensure correct/complete patient records, handling of operational administrative tasks and other project work as assigned. This is an entry-level role for the TAF Operations Team, designed to prepare the PSR for future growth at The Assistance Fund.

Responsibilities

The Patient Services Representative responsibilities include, but are not limited

Backoffice Support

• Processes all patient-related documentation by working associated Salesforce.com case queues.
• Assists in executing patient-related back-office support processes.
• Supports daily operational goals based on project or task priorities.
• Provides regular feedback on the effectiveness and soundness of program policies and procedures.
• Takes responsibility for completing tasks within established timelines and quality standards.

Program Services

• Reviews and facilitates follow-up on outstanding reimbursement requests for program participants with reimbursement benefits.
• Performs outbound calls to Pharmacy Providers, Sites of Care, or Health Care Providers for claim follow-up and payment confirmation related to reimbursement processing.
• Conducts outbound call campaigns to effectively communicate program enrollment and promote program adherence

Contact Center Support

• Answers inbound calls in a Contact Center environment, from internal and external parties and assisting them with their inquiries or routing calls to the appropriate department, if necessary.
• Ensures Quality standards are maintained.

Other Duties and Responsibilities

• Coordinates with team members to keep workflows and initiatives on track.
• Assists leadership and other related department team members in the implementation of projects.
• Performs operational administrative tasks and other project work as assigned and on as needed basis.
• Identify process documentation gaps, determine best practices, and share knowledge with management.
• Perform special projects on an as needed basis.

Position Requirements

Qualifications:

• Education level of at least a high school diploma or GED or equivalent years of work experience
• One year of Call Center or other Customer Service experience
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web- based applications, and keyboard skills.
• Ability to adapt and learn quickly, specifically in accordance with organizational and program policies and procedures.
• Ability to provide a professional level service.
• Demonstrate strong written and verbal communication skills.
• Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics.
• Proven ability to multitask and maintain organization in a working from home office.

Employee Benefits and Culture

Benefits: At TAF, we believe taking care of our people is essential to the work we do. We offer a comprehensive and competitive benefits package designed to support your health, well-being, work-life balance, and long-term financial security.

Financial and health benefits include a 401(k)-retirement plan with a 100% employer match on contributions up to 6% after 90 days of employment, as well as medical, dental, vision, and life insurance beginning the first of the month following 30 days of employment. TAF offers two medical plan options, including one that is fully covered for employees and their eligible dependents.

To support work-life balance and time away from work, TAF offers generous paid time off, one annual Wellness Day dedicated to self-care and well-being, and 17 paid holidays annually, which includes a one-week company-wide office closure at year-end to rest, recharge, and return refreshed.

Reasonable Accommodation: TAF is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations are available to applicants and employees with disabilities to support participation in the application process and performance of the essential functions of the position. Applicants who require a reasonable accommodation during the application or interview process may contact Human Resources for assistance.

Equal Employment Opportunity: The Assistance Fund is an Equal Opportunity Employer. TAF provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment based on any characteristic protected by applicable federal, state, or local law.

This position is currently accepting applications.