Patient Services Representative

Optum; Noblesville (IN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Services Representative to ensure exceptional service to patients in a supportive role. You will manage appointment scheduling, patient registration, and cashiering while communicating effectively with patients. Ideal candidates have experience in healthcare or customer service and possess excellent communication skills. This role allows flexibility to telecommute within the U.S.

Benefits

Paid Time Off and Holidays

Comprehensive medical, dental, and vision plans

401(k) Savings Plan

Qualifications

• 1+ years of experience in healthcare or customer service.
• Clear communication skills for patient record entries.

Responsibilities

• Provide exceptional service to all customers.
• Manage patient check-in and check-out tasks.
• Handle insurance verification and collect payments.
• Answer phones and schedule appointments.

Skills

Exceptional service orientation

Clear verbal and written communication

Cash handling

Appointment scheduling

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

The Patient Services Representative is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

Schedule: Monday - Friday, 8:00AM - 5:00PM EST

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide exceptional service to all customers
• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification and copy required documents
• Collects co-payments, co-insurance and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments as necessary, verifying correct visit type and primary care provider
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience working in a healthcare or a customer service position
• 1+ years of experience in a role requiring clear, positive and cooperative verbal and written communication skills (as information will be entered into patient records)

Preferred Qualifications:

• Experience working in a call center environment handling inbound and outbound calls
• Experience with scheduling appointments
• Experience with electronic medical records (EMR) systems
• Medical records experience
• Solid understanding of medical terminology

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.