Patient Services Representative

Eastern Nephrology Associates (ENA); New Bern (NC); On-site; USD 20,000 - 24,000; Full time

Job summary

Eastern Nephrology Associates (ENA) in New Bern, NC is seeking a full-time clerical/administrative assistant at the clinic front desk. You will greet patients, verify demographics and insurance, and ensure accurate data entry during visits.

The role requires on-site presence, basic medical terminology knowledge, and strong communication with patients and staff. Schedule coordination and EHR use are key daily tasks.

Qualifications

• Two years of related medical clerical experience or completed medical secretarial program.
• High School Diploma or GED.
• HIPAA knowledge preferred.

Responsibilities

• Schedule and re-schedule appointments in the clinic's EHR system (20%).
• Check in/out patients for appointments, labs, or studies (10%).
• Verify insurance and obtain pre-authorization numbers when required (10%).
• Update clinic schedules as needed (5%).
• Serve as the point of contact for the medical records department (5%).
• Perform other duties as assigned (5%).

Skills

Medical terminology

HIPAA knowledge

Attention to detail

MS Word/Outlook/EHR familiarity

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

New Bern Operations Full Time Clerical New Bern, New Bern, NC, US

2 days ago Requisition ID: 1196

Salary Range: $14.66 To $17.24 Hourly

Summary

The position is the first point of contact for patients at the clinic and the last point of contact prior to patients leaving the clinic. This position is responsible for ensuring that patients are processed in a friendly, professional manner and that all patient demographic and insurance information is accurate and updated each visit.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
• High School Diploma or GED equivalent.
• Preference: Knowledge of HIPAA and other compliance requirements

Essential Functions

• This position is designated as an on-site, patient-facing role. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA.
• Scheduling and re-scheduling appointments in EHR - 20%
• Responsible for checking in/outpatients for appointments, lab work, or studies 10%
• Verify insurance and obtain pre-authorization numbers when required -10%
• Updating outlying clinic schedules - 5%
• Point of contact for the medical records department - 5%
• Other duties as assigned - 5%

Knowledge, Skills, and Abilities

• Maintains confidentiality of patients and their medical information.
• Detail oriented and excellent records maintenance skills.
• Proactive individual with the ability to be a self-starter with strong independent decision-making skills and attention to detail.
• Ability to make evaluative judgments.
• Ability to function well while involved in multiple tasks.
• Ability to concentrate on details and deal with constant interruption.
• Skill in organizing resources and establishing priorities.
• Demonstrated human relations and effective communications skills are required.
• Understand the ethics of confidentiality and the ability to maintain confidentiality of sensitive information.
• Employees shall always exhibit tact & diplomacy.
• Demonstrated knowledge of Microsoft (MS) Word, Outlook, Teams, and EHR system.
• Ability to communicate well with physicians, staff, and the public.
• Maintain a positive and professional attitude in all aspects of work from patient care to interaction with co-workers and physicians.
• Valid drivers’ license and reliable transportation to provide support to offsite locations as necessary.
• Ability to emulate ENA’s core values: Compassion, Excellence, Inclusion Collaboration, and Innovation.

Supervisory Responsibilities

None

Physical Demands

• The employee must frequently lift and/or move up to 10 pounds. The employee is expected to use the appropriate tools provided such as hand carts to carry heavier loads.
• This position requires eyesight (corrected or uncorrected) that allows the employee to accurately read job related materials, accurately read and record patient related information, and any other functions that require the employee to accurately see data.
• Keying of data requires repetitive motion.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee is occasionally required to sit and stoop, kneel, or crouch and requires full range of body motion, manual and dexterity and eye-hand coordination.
• Work Schedule is Monday- Friday, 8 am to 5 pm with a one-hour lunch. Slight modifications may be made to this schedule with approval from the Site Coordinator.
• Work is normally performed in a typical interior/office work environment. The noise level is usually moderate.
• Low risk of exposure to blood borne pathogens and OPIM
• Must be able to work overtime hours as needed to accomplish the mission of the organization.