Patient Services Representative

Optum; New Albany (IN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum in New Albany, IN is seeking a Patient Services Representative to join a collaborative office environment. You will greet patients, assist with checkout, answer phones and schedule appointments while maintaining medical records.

This full-time, on-site role offers 8am–4:30pm EST hours, competitive pay from $16.00 to $29.00 per hour, and a comprehensive benefits package. A high school diploma and 1+ year experience in healthcare or customer service are required.

Qualifications

• Required: High School Diploma/GED
• 1+ years of experience in a healthcare or customer service-related field
• Preferred: 1+ years in a medical front office (scheduling, check-in/out, insurance verification, co-pays, medical records)
• Preferred: Experience with medical insurance
• Preferred: Knowledge of EMR software and medical terminology
• Advanced proficiency with Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Greet patients as they arrive and manage wait time
• Assist patients with checkout processes including copying required documents
• Answer phones and schedule appointments
• Manage medical records (maintains, files/scans, prepares for schedule)
• Ensure all correspondence is scanned and/or filed in timely manner
• Process requests for medical records release and maintain logs
• Perform all other related duties as assigned

Skills

Customer service

Medical front office

Microsoft Office

EMR knowledge

Medical terminology

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Patient Services Representative, you will be working in a collaborative office environment alongside other medical professionals.

Location

4101 Technology Ave. New Albany, IN

Schedule

Monday - Friday, 8am - 4:30pm EST

Primary Responsibilities

• Greet patients as they arrive and manage wait time
• Assist patients with checkout processes including copying required documents
• Answer phones and schedule appointments
• Manage medical records (maintains, files/scans, prepares for schedule)
• Ensure all correspondence is scanned and/or filed in timely manner
• Process requests for medical records release and maintain appropriate logs, etc.
• Perform all other related duties as assigned

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of experience in a healthcare or customer service-related field

Preferred Qualifications

• 1+ years working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Experience working with medical insurance
• Advanced level of proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
• Knowledge of EMR software
• Knowledge of medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.