Patient Services Representative

Partnership Health Center Inc in; Missoula (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance (employee cost-free)

Dental insurance

Vision insurance

Loan forgiveness

Retirement plan contributions

Paid sick leave

Paid vacation time

Job summary

Partnership Health Center in Missoula seeks a Patient Services Representative to join a fast-paced health center team. You will handle inbound calls, assist patients with inquiries, and perform clerical and reception duties in a dental/medical setting, ensuring a positive first impression and smooth patient flow.

Experience in a call center or in a dental/medical office is preferred, with a focus on compassionate service, accuracy, and efficiency in patient interactions within a Federally

Qualifications

• Experience in a Call Center or prior work in a dental or medical office is preferred.
• Strong communication and empathy in patient interactions.
• Ability to handle sensitive information professionally.

Responsibilities

• Answer inbound calls to the Partnership Health Center PSR team.
• Provide compassionate, patient-centered service.
• Perform clerical and reception duties in a medical/dental setting.
• Assist with determining patient income for discounted services.

Skills

Call Center experience

Reception duties

Clerical skills

Job description

Patient Services Representative (Healthcare)

Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiasts paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!

Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 18,000 individuals and families. A 14-site, Federally Qualified Health Center in Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit ourwebsiteto see the amazingbenefits you will receive by joining our team such as

• medical (no cost for employee)
• dental
• vision insurance
• loan forgiveness
• retirement plan contributions
• and generous paid sick and vacation time

The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred.

DEFINITION:

Performs a variety of clerical and reception duties, including assessing patient income for discounted services at Partnership Health Center (PHC). Provides compassionate, patient-centered service even in challenging interactions with professionalism and empathy.