Patient Services Representative

HCA Healthcare; Lexington (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

Wellbeing support

PTO and family leave

401(k) match

Tuition assistance

Job summary

HCA Healthcare seeks a Patient Services Representative to act as the clinic receptionist and front desk liaison. You will manage registrations, appointment calls, and patient payments in a fast-paced clinical setting.

You will operate with knowledge of insurance programs, maintain professional communication, and collaborate with physicians and staff to ensure quality patient care. CPT/ICD coding reviews may be required.

Qualifications

• High school diploma or equivalent.
• Prefer two years related experience in a medical business office or registration.
• Familiar with medical terminology.

Responsibilities

• Register patients and handle appointment calls, input charges, and post patient payments.
• Have knowledge of HMO/PPO/MC-Plus and government insurance programs.
• Be tactful and courteous in person and over the phone.
• Collaborate with clinic staff to ensure quality patient care.
• Perform CPT/ICD coding review for continued care when needed.

Skills

Customer service

Medical terminology

Phone etiquette

Fast-paced environment

Education

High school diploma or equivalent

Tools

None

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Schedule: 9am-5:30, Mon-Fri

Job Summary And Qualifications

The Patient Services Representative functions as the receptionist for all clinic services and visitors.

What you will do in this role:

• Completes Registration, appointment calls, inputting charges, and collecting and/or posting patient payments.
• Has General knowledge of HMO/PPO/MC-Plus insurance and government insurance programs.
• Is tactful and courteous in personal contacts and telephone conversations.
• Displays cooperation and courtesy in dealing with patients, visitors, physicians, and all clinic staff.
• Works closely with other clinic personnel for the delivery of quality patient care.
• Accepts responsibility for completing any other tasks as needed or as requested by the Practice Manager.
• CPT coding / ICD coding or review of the appropriateness of, filing and referrals for continued care.

What qualifications you will need:

• High school diploma or equivalent.
• Prefer two years related experience in a medical business office or registration area.
• Should be familiar with medical terminology.
• Experience working in a fast paced environment, knows how to use the phones, customer service or history working in healthcare.
• Basic ICD-9/ICD-10 and CPT – 4 and HCPCS knowledge

Benefits

LRHC Rural Health Clinics, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Midwest Health is Kansas City's largest network and recognized pioneer in healthcare. Our network includes doctors, hospitals, emergency rooms (ERs), urgent care centers, outpatient centers, physician practices, and surgery centers across more than 150 locations. We offer access to a network of board-certified or board-eligible physicians. This includes 2000+ experts trained in 80+ medical specialties. We are professionals bound together by one mission to deliver exceptional, personalized care. People are our core and at the very heart of our family-centered system of world-class healthcare.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.