Patient Services Representative

US Acute Care Solutions; Kentucky; Hybrid; USD 20,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA & FSA

401(k)

Paid time off

Parental leave

Disability insurance

AD&D insurance

Job summary

US Acute Care Solutions is seeking a Patient Service Representative for a fully remote role. You’ll handle high-volume inbound calls, assist patients with billing questions, explain payment options, and guide customers through the care journey, while delivering compassionate, accurate service. No experience required, but prior call center or billing exposure is helpful.

A high school diploma is required. This position offers competitive hourly pay, benefits, and growth opportunities within a

Qualifications

• High school diploma or equivalent.
• Experience in call centers, customer service, medical insurance, or billing is helpful, but not required.

Responsibilities

• Handle high volume of inbound calls from patients and others.
• Identify caller needs and resolve inquiries in a timely, accurate manner.
• Research and document billing issues following standard work policies.

Skills

Customer Service

Phone Skills

Communication

Adaptability

Windows Suite

Education

High School Diploma

Tools

Excel

Word

Outlook

Job description

Job Posting Closing Date: Open until Filled Where do you belong? Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success. USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.

Start your career in healthcare as a Patient Service Representative—no experience required! In this fully remote role, you’ll be on the front lines of patient support by answering calls and playing a key role in the final step of their care journey. You’ll develop valuable, real-world experience in healthcare while strengthening your critical thinking and customer service skills. You’ll also help with billing questions and guide patients through payment options. If you’re reliable, friendly, and ready to learn, this is a great first step into a meaningful, growing field.

Location: Remote

ESSENTIAL JOB FUNCTIONS

• Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies.
• Accurately identify caller’s needs and resolve inquires in a timely and accurate manner.
• Research and document billing issues by following documented standard work policies, procedures and department resources effectively.
• Utilize escalation protocols when necessary to address complex accounts.
• Communicate USACS billing policies clearly as they relate to patient accounts.
• Identify in billing concerns and issues; and take proactive steps to minimize negative impacts to the patient, department, and/or company.
• Maintain strict confidentiality and professionalism in compliance with HIPAA and USACS Code of Conduct, House Rules, Missions, and Values.
• Performs various duties including but not limited to: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.
• Adhere to department schedule and department attendance policies to ensure adequate coverage of call center hours

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to provide the highest quality of Customer Service to patients, hospital staff, co-workers, etc.
• Exceptional phone skills and active listening, with a great emphasis on being able to communicate with patients/customers, co-workers, and management.
• Ability to adapt communication style to different types of callers, while maintaining professionalism, composure, and empathy
• Proficiency with Windows applications, including Excel, Word, and Outlook
• Understanding medical insurance terminology; familiarity with ICD-10 and CPT coding is beneficial.
• Basic math skills for handling calculations related to payments and balances.
• Effective multitasking, prioritization, and time management abilities.
• Self-motivated with the capacity to work independently and collaboratively.
• Comfortable working in a fast‑paced, dynamic environment and open to learning new processes.
• Must be able to work in a fast paced, ever‑changing environment
• Displays an eagerness and capacity to learn when faced with new situations and problems
• Willingness to request patient payments and assist in settling account balances.
• Receptive to constructive feedback and continuous improvement.

EDUCATION AND EXPERIENCE

High school diploma or equivalent. Experience in call centers, customer service, medical insurance, or billing is helpful, but not required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds. Required to have close visual acuity to perform job.

Hourly Rate: $14.53–$26.88 Expected Starting Rate: $18.25/hour Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description.

Benefits

• Medical, dental, and vision insurance options
• Health savings accounts (HSA) and flexible spending accounts (FSA)
• 401(k) employee and employer contributions
• Paid time off, including vacation, sick leave, and company holidays
• Paid parental leave & family support benefits
• Short-term and long-term disability insurance
• Life and accidental death & dismemberment (AD&D) insurance
• Employee assistance programs & wellness resources

Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.

Specific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies.

If you need assistance, please reach out to [e-mail].

US Acute Care Solutions (USACS) is the leading Clinician-centric provider of hospital-based emergency and inpatient medicine. Delivering emergency, hospital, and critical care medicine services to hospitals and health systems across the nation, we serve 11 million patients annually in 400+ programs across 27 states. As a practice, we prioritize the personal and professional satisfaction of every member of our incredible team. We offer competitive benefits and unlimited paths for advancement, complemented by a culture of robust support.