Patient Services Representative

UP Health System – Portage; Hancock Township (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life, accident, disability insurance

Tuition assistance & 401(k) plan

Wellness programs

Job summary

UP Health System - Portage is seeking a Patient Services Representative to support front-desk activities, scheduling, and patient communications. The role emphasizes accurate check-in/check-out, handling calls, and coordinating referrals while ensuring smooth patient flow.

The ideal candidate brings at least two years of medical office experience, strong customer service skills, and a BLS certification. The position offers comprehensive benefits and opportunities for professional growth.

Qualifications

• High School Diploma or equivalent required.
• 2 years Medical Office experience preferred.
• BLS certification from recognized bodies (AHA/ARC) preferred or required.

Responsibilities

• Greet patients and manage check-in/check-out, scheduling, and telephone/messages.
• Facilitate patient referrals and obtain pre-certifications as requested by providers.
• Collect and post co-pays, deductibles and past-due balances at the time of service.

Skills

Customer service

Communication

Critical thinking

Decisive judgment

Education

High School Diploma or Equivalent

BLS Certification

Job description

Your Experience Matters

Up Health System- Portage

part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How You'll Contribute

A Patient Services Representative who excels in this role:

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).


• Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.


• Collects and posts co-pays, deductibles and past due patient balances at the time of service

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.


• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.


• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.


• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).


• Professional Development: Ongoing learning and career advancement opportunities.

What We're Looking For

Patient Services Representative:

• Education: High School Diploma or Equivalent Required


• Preferred Minimum Work Experience: 2 years Medical Office experience Preferred. Experience with Medical Referrals Preferred


• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  
  
  
  • Must be able to work in a stressful environment and take appropriate action.
  
  
  • Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)
  
  
  
  

More About UP Health System - Portage

UP Health System - Portage has been serving Michigan's Western Upper Peninsula since 1896. It supports a multi-specialty medical community with over 40 physicians, and more than a dozen allied health professionals. The main campus features a 36-bed hospital, accredited as a chest pain center by the Society of Cardiovascular Patient Care (SCPC). UP Health System - Portage was the first in the state to achieve Level III ACC (American College of Cardiology) verification as a trauma center. Additional services include dedicated physician hospitalists, cardiopulmonary services, elective and emergency orthopedics, women's health, general surgery, hematology and oncology, internal medicine, sports medicine and rehabilitation and sports medicine, x-ray and diagnostics (including MRI, mobile PET scan, 64-slice CT scanner, nuclear imaging, and 3D mammography), an advanced wound care center, a sleep lab, two Express Care walk-in clinics, a regional dialysis unit, pharmacy services, laboratory services, home care, and a 60-bed senior living community.

Our Community

With small communities and big ideas, Michigan's Upper Peninsula is the perfect place for people to explore their many interests. Visit the art galleries, and museums, walk along the beaches of Lake Superior, hike, bike, and explore the beautiful nature trails. Wrap yourself up in a blanket of bright stars, clean air and open water. Hancock is a community that brings together small-town values, rich history and a four-season wonderland for outdoor enthusiasts - without long commute times or congested highways. The Keweenaw is home to two universities - Michigan Technological University and Finlandia University. The community benefits from the diversity, culture and high standards of living contributed to our small town. We often call the Keweenaw the \"Copper Country\" because of the amount of natural \"float\" copper found in the area. In fact, at 90% pure, much of the copper is the purest copper in the world. Welcome, to the Keweenaw Peninsula!

EEOC Statement

"UP Health- Portage is an Equal Opportunity Employer. Marquette General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.