Patient Services Representative

Wayne State University Physician Group; Detroit, Northern (MI, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Wayne Health is seeking a Patient Services Representative for its Mobile Health Unit in Detroit. The role involves handling patient check-ins, demographics, insurance details, and scheduling while delivering exceptional customer service.

The candidate will assist with health screenings, navigate multiple healthcare platforms, and travel to mobile sites as needed, maintaining privacy and accuracy in a fast-paced outdoor environment.

Qualifications

• High School Diploma or GED required.
• Bachelor degree preferred.
• Excellent verbal and written communication skills.
• Ability to travel to Mobile Health Unit sites and work outdoors in varied weather.

Responsibilities

• Verify patient demographics and insurance information.
• Schedule appointments according to protocols.
• Deliver courteous, professional customer service and protect patient privacy.
• Maintain a clean, safe Mobile Health Unit workspace and assist with lab orders.
• Travel to various unit sites and support health screenings and services.

Skills

Communication

Outdoor work

Interpersonal skills

Mobility

Teamwork

Basic computer skills

Independent work

Education

HS Diploma or GED

Bachelor degree preferred

Job description

Patient Services Representative page is loaded## Patient Services Representativelocations: Detroit, MItime type: Full timeposted on: Posted Yesterdayjob requisition id: R-101740*Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.*With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.# **Job Summary:**The Center of Population Health Accountability (CPHA) is founded on a bold strategic vision to provide integrated “whole-person” physical and behavioral health services, including partnerships to address the social determinants of health (poverty, housing, transportation, food insecurity, etc.) that affect a person’s health and well-being. Through a network of community health partnerships, the CPHA emphasizes early intervention and preventive care, both in conventional health care setting and non-traditional community locations, such as neighborhood pharmacies, barber and beauty shops, schools, outreach events, mobile units and telehealth. The Patient Service Representative (PSR) on the Mobile Health Unit entails providing support for the health screenings and additional medical services provided via the units.# **Job Description:****Essential Duties and Responsibilities:*** Confirm or collect patient demographics, insurance information, physician referrals and other check-in procedures as directed* Schedule patient appointments according to defined protocols* Provide excellent customer service to deliver a positive patient and family experience, identify and respond to any additional needs in a courteous and timely manner, treat others with care and respect while maintaining privacy and confidentiality at all times* Maintain a safe and clean work space and patient walk-up area at the Mobile Health Unit site* Ability to travel to Mobile Health Unit sites and be flexible with changes in locations/sites due to external factors (i.e. weather, cancellations, add-ons, etc.)* Ability to multitask various roles as needed throughout the Mobile Health Unit; quality assurance and lab orders* Efficiently types, talks and navigates multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner* Instructs patient of date of appointment, arrival time, location of appointment and answer any questions the patient or representative may have* Working in teams, manually distributes paper flyers via walking to communicate and educate public about Mobile Health Unit services**Education, Licensure/Certification, and Training:*** High School Diploma or GED* Bachelor Degree preferred**Skills and Abilities:*** Ability to communicate effectively, both verbally and in writing* Ability to adapt to working in outdoor elements, rain, snow, heat, in compliance with the departments Weather Policy* Interpersonal skills necessary to establish and maintain productive working relationships with physicians, patients and their families and other internal and external stakeholders* Ability to move about consistently changing environment to approach homes and patients/potential customers* Ability to frequently lift and move Mobile Health Unit equipment weighing up to 40 lbs* Ability to work independently* Basic grasp of computers**Safety Requirements:*** Compliance with Department Health and Safety policies and procedures**Working Conditions/Schedule:*** Hours and days to be determined by the business needs of the department. Additional hours may be requiredWayne Health is an EEO/AA/Veteran/Disability Employer### Wayne Health COVID-19 Vaccination RequirementsIn accordance with the US Supreme Court, which has cleared the way for the implementation and enforcement of The Centers for Medicare & Medicaid Services (CMS) Omnibus COVID-19 Health Care Staff Vaccination mandate, Wayne Health has established the following COVID-19 vaccination requirements.Wayne Health requires all employees [temporary employees and contractors] who will interact with the public and/orco-workers, regardless of clinical responsibility or patient contact, to have started their primary vaccination series against COVID-19 or received a sincerely held religious belief or medical exemption.All newly hired employees are required to have received their first vaccination dose prior to their start date of employment and completed primary series as outlined in FDA’s prescribing instruction for vaccine administration. New hires must also receive their booster within 30 days after the date that they are eligible to receive it, per CDC guidelines.Exemptions or accommodations to the Wayne Health vaccine requirement may be approved under certain limited circumstances. Anyone with an approved exemption must have weekly PCR COVID-19 testing on their own time and submit the results every Monday, before arriving at work. Employees whose positions are 100% remote are exempt from these requirements.*Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.*With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.Apply today and help complement the skill set of our staff, residents, and Physicians at Wayne Health. We provide rewarding career opportunities for today's best and brightest health care professionals.