Patient Services Representative

Des Moines University College of Health Sciences (CHS); Des Moines (IA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Tuition assistance

Retirement match

Wellness facilities

Paid time off

Job summary

Des Moines University Medicine and Health Sciences is seeking a Patient Services Representative to join the clinic team. You will be the first point of contact, provide courteous service, register patients, and support scheduling and billing tasks in the EHR.

You will collaborate with providers, students, and staff, uphold HIPAA, and participate in trainings. This non-exempt role offers a structured environment with growth potential and a focus on patient-centered care.

Qualifications

• High school diploma or equivalent required.
• Associate degree or post-secondary education in healthcare, business, or a related field preferred.
• One year of customer service or administrative experience required.
• Exceptional customer service, communication, and interpersonal skills with a patient-centered approach, professionalism, and confidentiality.

Responsibilities

• Serve as first contact for patients and visitors with professional, courteous service; direct calls and maintain a welcoming reception.
• Maintain provider schedules by coordinating appointments and follow-ups to optimize access and efficiency.
• Register patients, verify insurance, obtain referrals and prior authorizations, and maintain forms in the EHR.
• Complete check-in/check-out, process payments, assist with billing inquiries.
• Prepare schedules and visit docs; manage records and referrals; provide administrative support.
• Collaborate with staff; maintain HIPAA compliance; participate in trainings and meetings; support process improvements.

Skills

Customer service

Communication

Interpersonal skills

HIPAA compliance

Education

High school diploma or equivalent

Associate degree or post-secondary education

Tools

Microsoft Office

EHR systems

Job description

Job no: 493034
Work type: FT
Location: Des Moines
Categories: Staff

At Des Moines University Medicine and Health Sciences you will make a meaningful contribution to the dynamic future of medicine and health sciences. The Patient Services Representative (PSR) serves as a key member of the clinic team, delivering exceptional customer service and supporting patients throughout their care journey. This role helps ensure a positive patient experience while supporting efficient clinic operations and continuity of care.

What you’ll do:

Patient Experience & Customer Service

• Serve as the first point of contact for patients, visitors, students, and callers by providing professional, courteous, and compassionate customer service; answer and direct calls, respond to questions or concerns, and maintain a welcoming, organized reception area.
• Maintain provider schedules by scheduling, rescheduling, and coordinating appointments, follow-up visits, and wellness exams to optimize patient access and clinic efficiency.
• Register patients, maintain demographic information, verify insurance eligibility and benefits, obtain referrals and prior authorizations, and ensure required forms and documentation are completed and accurately maintained in the EHR.

Check-In, Check-Out & Revenue Cycle Support

• Complete patient check-in and check-out processes, collect and reconcile patient payments, prepare deposits, and assist with insurance follow-up activities and patient billing inquiries.

Administrative & Clinical Support

• Prepare clinic schedules and visit documentation; manage medical records, referrals, and outside documentation; maintain accurate records in the EHR; and provide administrative support to providers, students, and clinic staff.

Teamwork & Organizational Responsibilities

• Collaborate with providers, students, leadership, and team members; maintain HIPAA compliance and patient confidentiality; participate in required training and meetings; support process improvements; and perform other duties as assigned.

What we are looking for:

• High school diploma or equivalent required.
• Associate degree or post-secondary education in healthcare, business, or a related field preferred.
• One year of customer service or administrative experience required.
• Exceptional customer service, communication, and interpersonal skills with a patient-centered approach, professionalism, and confidentiality.
• Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities while using Microsoft Office and EHR systems.
• Commitment to and alignment with DMU’s mission and values.

*To see the full job description go to Position Description at the bottom of this posting.

Pay Rate: $23.77 per hour to start, increasing to $24.73 per hour after 6 months.

Total Rewards:

Our employees are what make DMU special, so we treat them well! Our Total Rewards reflect this commitment. Qualified faculty and staff enjoy a generous employer contribution toward the medical plan, 10% retirement match, flexible work arrangements, community service time, tuition assistance, professional development funding and access to wellness facilities with programs that promote a well-balanced lifestyle. Visit www.dmu.edu/employment to learn more about our benefits.

DMU is proud to offer employees generous benefits and perks, paid time off, free use of wellness facilities and a host of employee engagement and recognition programs throughout the year.

About:

Founded in 1898, Des Moines University Medicine and Health Sciences is a premier medical and health sciences institution comprising three colleges — the College of Osteopathic Medicine, the College of Podiatric Medicine and Surgery and the College of Health Sciences. DMU offers graduate-level professional degree programs in anatomy, biomedical sciences, health care administration, medical science, occupational therapy, osteopathic medicine, physical therapy, physician assistant studies, podiatric medicine and public health.

Located in West Des Moines, part of Iowa’s capital metro, DMU provides a collaborative, student-centered academic environment. Our students consistently exceed national benchmarks in board exam performance, certification pass rates and medical residency match outcomes. Our mission is to improve lives in our global community by educating diverse groups of highly competent and compassionate health professionals.

It is an exciting time to join DMU. Our 88-acre campus in West Des Moines brings the entire academic community together in one collaborative, future-focused environment, while the Des Moines University Clinic serves patients within the DMU32 Health and Business Complex in downtown Des Moines. Our state-of-the-art campus features technology-rich, flexible learning environments that support innovative teaching and connect faculty and students across all of our programs. Modern research facilities include a vibrant open-concept laboratory that fosters collaboration, accelerates discovery and empowers faculty and students to advance the health sciences.

DMU enhances our community’s quality of life by educating outstanding health professionals and leaders, providing expert and compassionate patient care, serving the community in diverse ways and contributing to the vitality of central Iowa.

At DMU, you will make a meaningful contribution to the dynamic future of medicine and health sciences by supporting a diverse community of faculty and staff with programs and services across the employee lifecycle.

Required Documents:

Resume, cover letter and contact information for three professional references required at time of online submission.

Department: Physical Therapy

Status: Non-Exempt

Des Moines University Medicine and Health Sciences is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, ethnicity, creed, religion, age, disability, sex, gender, gender identity, sexual orientation, pregnancy, veteran status, genetic information and other characteristics protected by law (“protected class”). We encourage applications from individuals from underrepresented groups.