Patient Services Representative

Midwest Vision Partners, LLC; Bloomfield Hills (MI); In loco; USD 34.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Comprehensive benefits

PTO and holidays

401(k) with match

Descrizione del lavoro

Midwest Vision Partners is seeking a friendly Front Desk/Receptionist to greet patients, verify insurance details, register patients in the billing system, and coordinate communication between patients and clinicians. The role handles scheduling inquiries, cash reconciliation, and basic clerical tasks in a fast-paced ophthalmology setting.

Ideal candidates will have a high school diploma or GED and strong verbal and written communication skills; prior experience in telephone-intensive

Competenze

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Desired: telephone operator or high call volume experience.
• Entry level position.

Mansioni

• Greet and check in patients in a friendly, courteous, and professional manner.
• Enter/update/verify insurance information and patient demographics in medical software.
• Complete patient registration by reviewing accounts and documents for accuracy and completeness.
• Prepare paperwork for patient visits.
• Verify benefits and eligibility; collect co-pays and discuss account status.
• Monitor patient flow and notify staff of changes to optimize clinic operations.
• Serve as liaison between patients, guests, back office staff and providers.
• Reconcile daily cash against reports.
• Schedule and confirm patient appointments.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Check out patients with co-pays and past-due balances; update records.
• Keep front desk and waiting area tidy and restock supplies.
• Comply with organizational policies and procedures; assist as needed.
• Perform any other duties as assigned

Conoscenze

Verbal communication

Written communication

Telephone experience

Formazione

High school diploma or GED

Descrizione del lavoro

Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

Schedule: M-F; Full time

What you will be doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned

What you know

Required

• High school diploma or GED
• Strong verbal and written communication skills

Desire

• Telephone operator or high call volume experience
• Entry Level

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.