Patient Services Representative

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Patient Services Representative for the Radiation Oncology - CC department on the Day Shift. This role serves as the first point of contact for patients and providers, delivering excellent customer service while coordinating appointments and insurance needs.

The ideal candidate will have a High School diploma, 1 year of customer service experience, and strong computer/EMR skills to support a smooth patient experience.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain confidentiality.
• Proficient computer skills and experience with EMR workflows.
• Ability to explain and educate patients on the LVHN portal.

Responsibilities

• Gathers information for patient registration and check-in.
• Obtains insurance authorizations and precertifications.
• Schedules and confirms patient appointments.
• Maintains patient schedule flow and coordinates with team.
• Handles outreach via phone and EMR messaging.
• Performs scheduling, scanning, billing, and referrals.

Skills

Customer service

Adaptability

Confidentiality

Computer proficiency

EMR workflows

Cash handling

Patient portal education

Education

High School Diploma/GED

Tools

EMR systems

Job description

# Patient Services RepresentativeFull-TimeDay ShiftDepartmentRadiation Oncology - CCShift DetailsDay Shift, 745-415Apply NowJob IDwd-JR143011PostedOctober 12, 2026# Patient Services RepresentativeApply NowSearch More Jobs**Join a team that delivers excellence.**Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.Imagine a career at one of the nation's most advanced health networks.Be part of an exceptional healthcare experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best healthcare possible every day.Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. **Summary** Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience. **Job Duties*** Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.* Gathers information necessary for accurate registration and check-in to fulfill service promise.* Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.* Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.* Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.* Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.* Organizes effectively and efficiently to accommodate interruptions and changing priorities.* Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.* Performs appropriate patient outreach include telephone and EMR messaging. **Minimum Qualifications*** High School Diploma/GED* 1 year Customer service experience* Ability to adapt to changing priorities.* Ability to maintain accuracy and compliance with detailed-oriented responsibilities.* Ability to maintain strict confidentiality.* Proficient computer skills.* Proven proficiency of technology and EMR workflows at the conclusion of orientation.* Able to handle cash and other methods of patients accurately.* Able to explain, educate, and support the usage of the LVHN patient portal including various features. **Physical Demands** Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, \\*patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.