Patient Services Rep US Oncology Network · Bowie, MD

QuickCruit, Inc.; Bowie (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

QuickCruit, Inc. is seeking a Patient Services Representative for onsite work at The Glaucoma Center in Bowie, MD.

This full-time role handles patient interactions across phone, web, and in person, focusing on scheduling, registration, and revenue cycle tasks while ensuring HIPAA compliance and accurate data capture. The PSR will perform pre-registration, verify demographics and insurance, collect payments as needed, and coordinate with physicians and staff to maintain smooth patient flow.

Qualifications

• Experience in coordinating patient scheduling and registrations.
• Knowledge of HIPAA and patient privacy practices.
• Ability to verify insurance and benefits accurately.

Responsibilities

• Schedule and complete patient registrations for appointments with attention to detail.
• Initiate pre-registration and ensure demographics/insurance data is up to date.
• Verify insurance information and benefits; validate referrals where required.
• Obtain ID and insurance cards to confirm patient identity and coverage.
• Provide upfront financial counseling and explain payment policies.
• Act as liaison for patients, physicians and staff to facilitate care and resolve issues.

Skills

Patient scheduling

Insurance verification

HIPAA compliance

Customer service

Communication

Education

High school diploma or equivalent

Tools

EHR system

Billing software

Job description

Patient Services Rep at US Oncology Network · QuickCruitJob DetailsFull-time# Patient Services RepUS Oncology Network · Bowie, MDTailor My ResumeStart free. No credit card.### About the roleThis onsite, non-exempt role is located at The Glaucoma Center, Bowie, MD location, which is part of Prism Vision Group. There will be occasional travel to other locations based upon business needs.### BenefitsThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion.### Responsibilities* Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.* Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient’s chart.* Verification of insurance information, verification of benefits and insurance referral information.* Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement.* Adhere to HIPAA standards related to patient privacy and confidentiality.* Assure ease of patient flow through the clinical care process.* Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy).* Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans.* Advise patients of financial obligations and collect funds according to established guidelines.* Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care.* Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.Posted2 days agoJob TypeFull-timeSalary$18 – $32 USD/hourLocation* Bowie, MD