Patient Services Rep/Phlebotomist (MAKO)

Mako Medical; Wilmington (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Representative/Phlebotomist to join their team in Wilmington, NC. The role involves collecting specimens, ensuring data accuracy, and providing excellent customer service. Ideal candidates will have strong phlebotomy skills and the ability to work in a fast-paced environment. Flexibility for varying shifts is required. Join a company committed to quality healthcare and patient satisfaction.

Qualifications

• One year phlebotomy experience preferred.
• Medical training preferred.

Responsibilities

• Collecting specimens according to established procedures.
• Completing data entry requirements accurately.
• Maintaining phlebotomy logs and completing training.

Skills

Customer Focus

Effective Communication

Adaptability

Education

High school diploma or equivalent

Phlebotomy certification

Job description

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The responsibilities include:

1. Collecting specimens according to established procedures, including drug screens, blood samples, and processing pathology and cytology samples.
2. Researching test/client information and verifying all written and electronic orders using lab systems or directories.
3. Completing data entry requirements accurately, such as patient registration and test orders.
4. Entering billing information and collecting payments, ensuring the security of assets and credit card data.
5. Processing specimens (labeling, centrifuging, splitting, freezing) as required.
6. Using iLabs daily for billing accuracy.
7. Reporting CIR and PPE resolutions to the Director as scheduled.
8. Performing clerical duties like data entry, inventory management, and answering phones.
9. Adhering to departmental policies and procedures, ensuring staff compliance.
10. Verifying patient demographic data and signatures post-venipuncture.
11. Assisting with compiling and submitting monthly data and statistics.
12. Maintaining phlebotomy logs and completing training to stay current with techniques.
13. Traveling to off-site or off-shift meetings as needed.
14. Participating in special projects and staying updated on company communications.

Job Requirements

• Ability to deliver quality, error-free work in a fast-paced environment.
• Independence and minimal supervision.
• Excellent pediatric and geriatric phlebotomy skills.
• Flexibility for weekends, holidays, on-call, and overtime.
• Adherence to company policies, dress code, and safety standards.
• Reliable transportation, valid driver license, and clean driving record if applicable.
• Strong customer focus, effective communication, adaptability, and knowledge of business practices.

Physical Requirements

• Lifting objects 1-15 pounds frequently; 16-25 pounds occasionally; over 41 pounds with assistance.
• Sitting or standing for long periods, performing repetitive tasks, and extensive use of phone and PC.
• Travel required; fine dexterity, bending, kneeling, pushing, pulling, reaching, and twisting.

Required Education

• High school diploma or equivalent.
• Medical training preferred; phlebotomy certification preferred or required in certain states.

Work Experience

• One year phlebotomy experience preferred.
• Customer service experience preferred.
• Keyboard/data entry experience.

All requirements are subject to modifications for accommodations. MAKO is an Equal Opportunity Employer.