Patient Services Rep Live Call Triage Heart & Vascular

Corewell Health; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Part time

Job summary

Corewell Health is seeking a Patient Services Representative to provide exceptional service to patients at their Heart & Vascular Center. This role is vital in managing patient registrations, scheduling appointments, and maintaining medical records in a supportive team environment. Ideal candidates are proactive, customer-focused, and have previous experience in a healthcare setting.

Benefits

Comprehensive benefits package

On-demand pay program

Discounts on various services

Retirement plan options

Qualifications

• 1 year of relevant experience in healthcare or patient services.
• Knowledge of electronic health records is a plus.
• Ability to work collaboratively in a team environment.

Responsibilities

• Greet and assist patients with registration and inquiries.
• Manage phone calls and patient appointment scheduling.
• Document patient interactions and maintain health records.

Skills

Customer Service

Communication

Clerical Skills

Education

High School Diploma or equivalent

Vocational/Technical certificate preferred

Job description

Patient Services Rep Live Call Triage Heart & Vascular

Join to apply for the Patient Services Rep Live Call Triage Heart & Vascular role at Corewell Health

Patient Services Rep Live Call Triage Heart & Vascular

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Join to apply for the Patient Services Rep Live Call Triage Heart & Vascular role at Corewell Health

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
  
  

Qualifications

Required

• High School Diploma or equivalent
• 1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.
  
  

Preferred

• Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).
  
  

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status
  
  

Primary Location

SITE - Heart & Vascular Center - 2900 Bradford - Grand Rapids

Department Name

Cardiovascular Medicine - Grand Rapids - HB

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

24

Hours of Work

8 a.m. - 4:30 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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