Patient Services Rep Level II (Eye & Dental)

Uphams; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading community health organization is seeking a Patient Services Rep Level II for their Eye and Dental departments in Boston. The role involves patient registration, appointment scheduling, and providing customer service. Ideal candidates should possess a high school diploma, excellent communication skills, and the ability to work in a fast-paced environment. Bilingual candidates are preferred to better serve the diverse patient population.

Qualifications

• Bilingual in English and Cape Verdean Creole/Portuguese or Spanish required.
• Ability to work in a fast-paced environment.
• Excellent communication skills and sensitivity to patient needs.

Responsibilities

• Register patients and enter accurate demographic information.
• Schedule appointments in the patient's Electronic Medical Record (EMR).
• Collect payments and greet patients in the waiting area.

Skills

Communication

Customer Service

Data Entry

Teamwork

Organizational Skills

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office Suite

Job description

Join to apply for the Patient Services Rep Level II (Eye & Dental) role at Upham's Community Care

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Join to apply for the Patient Services Rep Level II (Eye & Dental) role at Upham's Community Care

Patient Services Representative Level II - Eye and Dental

Performs various reception, appointment booking, secretarial and/or clerical tasks while functioning as support staff to the Eye and Dental Care Departments.

Duties

• Register patients, collecting and entering accurate demographic information and obtaining and assigning appropriate insurance coverage(s) based on visit type.
• Accurately schedule appointments in the patient’s Electronic Medical Record (EMR).
• Collect payments from patients. These may include outstanding balances, copayments or coinsurance.
• Answer telephone, schedule appointments and greet patients.
• Observe waiting area to ensure all patients have needs addressed and are informed of any delays
• Assist patient with the completion or various forms including Medical History, SDOH forms and surveys
• Monitor and work applicable patient lists, in-baskets and work queues.
• Coordinate with other health center departments when needed to ensure patient needs are met.
• Obtain and reach out to referrals when necessary.
• Call patients and remind them of their appointment.
• Scan and archive appropriate patient information in patient charts
• Translate for or take messages for providers as needed.
• Monitor medical prior authorizations, sending documentation for approvals as required.
• Follow all health center policies and procedures including patient confidentiality/HIPPA
• Perform other duties as required by the position or as assigned by supervisor. This job description is not designed to cover or contain a comprehensive listing of all the activities, duties and/or responsibilities that are required of this position. Duties and responsibilities are subject to change due to business needs at any time with or without previous notice.
  
  

Qualifications

• High School Diploma or its equivalency (GED Certificate).
• Excellent communication skills and sensitivity to patients’ needs.
• Ability to work effectively within a team
• Proficiency in data entry, typing and exceptional customer service skills is required.
• Ability to work in a fast-paced environment, prioritize tasks in an organized manner
• Knowledge of Microsoft Office suite as well as is willingness to learn other computer programs.
• Bi-Lingual in English and Cape Verdean Creole/Portuguese or Spanish strictly required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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