Patient Services Rep II

Good Shepherd Rehabilitation; Bala Cynwyd (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

Good Shepherd Rehabilitation in Bala Cynwyd, PA seeks a Patient Service Representative who will be responsible for engaging with patients and managing essential operations to enhance their experience. Candidates should have at least 2 years of relevant experience and meet necessary certification requirements.

The role emphasizes professionalism, safety protocols, and customer satisfaction, making it a crucial position in our healthcare team.

Qualifications

• Must perform essential duties satisfactorily.
• 2+ years or equivalent as a Patient Service Rep I.
• Education: High School Diploma required.

Responsibilities

• Engage in patient/customer communication.
• Ensure safety for patients and employees.
• Participate in departmental initiatives.

Skills

Customer service skills

Patient care support

Communication skills

Problem analysis

Education

High School Diploma

Associate's Degree

Tools

IDX Certification

Sunrise Billing system

Job description

ESSENTIAL FUNCTIONS

• PATIENT/CUSTOMER
• Essential Accountabilities
• Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
• Is professional in all actions and appearance
• Ensure compliance with regulatory parameters
• Uses resources wisely – as if they were one’s own.
• Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
• Demonstrates a personal commitment to ensuring a clean and safe working environment.
• Anticipates patients’/customers’ needs and acts accordingly.
• Works to enhance patient satisfaction
• Assist patients and families
• Analyzes problems from the customers’ point of view.
• Honors patient/customer/employee confidentiality.
• Seeks feedback on how to improve performance and offers constructive feedback, as well.
• Applies learning for improved performance.
• Presents self professionally & demonstrates professional behavior during interactions with others
• Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.

Customer Service Skills

• Utilizes AIDET principles to enhance communication.

PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES

• Patient Care Providers
• Participates in Entity and Department wide initiatives for Patient /Employee safety
• Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
• Validation of annual competencies required for the position

OPERATIONS

• Essential Accountabilities
• Scheduling Functions
• Patient Identification
• Pre-Reg/Registration-Patient Information Updates
• Check-in Process
• Check-out Process
• Cash Collection
• Reconciliation and deposit.
• Insurance Verification Process
• Email
• Management of Medical Records
• Department Productivity and goals (site specific)
• Site Opening Function
• Site Closing Function
• Ability to Multi-Task
• Understanding Clinical Work Processes
• Involvement in Departmental Meetings
• Personal Impact
• Health System ID is worn in accordance to GSPP policy
• Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
• Flexible and readily adopts new processes and engages in practice operation changes

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education
• High School Diploma required
• Associate's Degree preferred
• Work Experience
• 2+ years or equivalent as a Patient Service Rep I
• Licenses / Certifications
• IDX Certification required
• Sunrise Billing system certification may be required