Patient Services Rep

Tanner Clinic; South Ogden (UT); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Tanner Clinic is seeking a part-time PRN Patient Services Representative to join our front desk team. The role involves greeting patients, collecting insurance info, processing co-pays, and guiding patients within multiple locations in Utah.

The position requires strong customer service and basic computer skills, with healthcare experience preferred. Training will cover EHR entry, phone handling, and patient navigation. PRN hours may include urgent care shifts.

Qualifications

• High school diploma or equivalent preferred.
• One year of customer service or reception in a health care setting preferred.
• Experience with basic computer skills and medical terminology helpful.
• Experience with office equipment such as credit card machines and fax machines preferred.

Responsibilities

• Greet patients warmly and promptly.
• Gather patient and insurance information accurately.
• Collect co-pays at the time of service.
• Generate fee slips with physician information and obtain signatures when needed.
• Answer calls, screen messages, and route to appropriate sources.
• Enter patient data into the EHR system.
• Direct and escort patients to physician offices.
• Inform patients about appointment options.
• Assist patients with wheelchairs and movement to offices if needed.
• Monitor and maintain a safe, secure work area.
• Work urgent care hours if required.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Phone etiquette

Data entry

Communication

Multiline phone system

Teamwork

Adaptability

Education

High school diploma

Tools

Credit card machines

Fax machines

Copiers/Printers

EHR system

Job description

Tanner Clinic has an immediate opening for a PRN Patient Services Representative.

Job Type

Part-time

Schedule:

PRN

Location:

All locations

Essential Job Responsibilities

• Greet patients in a warm, friendly, and prompt manner
• Gather patient and insurance information efficiently and accurately
• Collect and process co-pays from the patient at the time of service
• Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
• Answer telephones, screen calls, take messages, and provide information to the appropriate source
• Enter patient data into the EHR system
• Direct and escort patients to physician offices
• Provide information to patients about how to make an appointment
• Assist patients with the use of wheelchairs and wheel them to the appropriate doctor's office if needed
• Monitor the work area to ensure that it remains safe, secure, and well-maintained
• Work urgent care hours if required
• Other duties as assigned

Requirements

Education:

High school diploma or equivalent preferred

Experience:

• Exceptional interpersonal skills with the ability to establish immediate rapport with patients
• One year of experience in customer service or reception in a health care environment preferred
• Previous healthcare experience and/or familiarity with medical terminology helpful
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred

Knowledge:

Performance Requirements:

• Knowledge of basic computer skills
• Knowledge of basic mathematics skills
• Knowledge of individual responsibilities to accurately direct callers
• Knowledge of medical terminology and organization services

Skills:

• Skill in using multi-line phone system, including transferring calls
• Skill is providing excellent customer service

Abilities:

• Ability to get appropriate information to route calls to the appropriate person
• Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
• Adequate hearing to answer phone and speak with patients
• Ability to speak clearly and loudly enough to be heard by callers and patients

Equipment Operated:

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment:

Position is in well-lighted office environment.

Mental/Physical Requirements:

Involves sitting approximately 90 percent of the day, walking or standing the remainder.