Patient Services Rep

Proliance Surgeons; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Generous PTO/sick leave

Holiday pay

Life and LTD - company paid

Performance incentives

Flexible schedule

Learning Management System with free C

Job summary

Proliance Surgeons – Orthopedic Specialists of Seattle is seeking a Patient Services Representative to join our front desk team. You will provide exceptional customer service, greet patients, and support daily operations across registration and scheduling with attention to detail and privacy compliance.

The role involves coordinating with medical staff, verifying insurance, recording accurate data in EMR, and handling payments while maintaining a courteous, professional environment.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of front-line public contact experience, preferably in a medical office.
• Medical office experience is preferred but not required.

Responsibilities

• Provide exemplary customer service in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Schedule patient appointments and verify insurance/referrals; ensure consent forms and patient data are up to date in EMR/practice management software.
• Answer multi-line phone system, screen calls, and route messages to appropriate staff.
• Enter patient health and financial information with high accuracy; maintain privacy per HIPAA and local laws.
• Assist patients with check-in, paperwork, and status updates; communicate appointment status and delays.

Skills

Superior customer service

Strong interpersonal skills

Clear communication

Multi-tasking

Education

High School Diploma or equivalent

Job description

Position Summary

At Proliance Surgeons - Orthopedic Specialists of Seattle, we believe great patient care starts with a supported and appreciated team. We foster a collaborative, respectful culture where employees are encouraged to grow, learn, and pursue new opportunities. In addition to meaningful work and pathways for professional development, we prioritize employee appreciation with perkslike free coffee, weekly complimentary lunches, an annual holiday party, and other team-building events, because we believe a positive, connected workplace matters.

Additional perks & benefits include:

• Medical, dental, and vision insurance
• 401(k) with match and profit sharing
• Generous paid time off/sick and safe leave - accrual from date of hire
• Holiday pay, no nights or weekends
• Life and LTD - paid for by the company
• Performance incentives
• Flexible schedule
• Learning Management System offering free CEUs
• Team member referral program and more!

Travel between Wallingford and Ballard offices required, based on business needs.

Key Duties and Responsibilities

The key duties and responsibilities of the Patient Services Representative include, but are not limited to:

• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
• Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
• Assist patients with check-in process, completion of paperwork or forms, when necessary
• Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
• Review records for completeness, print necessary updates and put records in order
• Review physician clinic schedule for accuracy
• Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
• Facilitate flow of patients by coordinating with medical assistants and clinical team
• Schedule appointments, conferences and meetings in person, as requested
• Schedule interpreters for patient appointments as needed
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Education/Experience

• High School Diploma or the Equivalent
• 1-2 years relevant experience in public contact, preferably in medical office environment
• Minimum 1-year front office or reception experience, medical preferred
• Practice Management and experience (desired)

Knowledge, Skills and Abilities

• Superior customer service
• Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
• Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
• Use time efficiently, with attention to quality, detail, accuracy and completion
• Willing and able to be flexible with working varied hours and dependable with attendance
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
• Ability to prepare records in accordance with detailed instructions
• Must be able to type with speed and accuracy

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.