Patient Services Rep

Proliance Surgeons; Seattle (WA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with match and profit sharing

Generous paid time off/sick leave

Holiday pay

Life and LTD

Performance incentives

Flexible schedule

Learning Management System with freeCE

Team member referral program

Résumé du poste

Proliance Surgeons – Orthopedic Specialists of Seattle is seeking a Patient Services Representative to be the welcoming face for patients and coordinate appointments, check-ins, and insurance verification. The role supports physicians and the clinical team with accurate data entry and smooth scheduling in a fast-paced outpatient environment.

The ideal candidate has a high school diploma and 1–2 years in public-facing roles, preferably in medical offices, with strong customer service and

Qualifications

• Superior customer service
• Great interpersonal skills; patience and cooperation; works well with patients, physicians and staff
• Adherence to safety and privacy procedures (HIPAA)
• Efficient time management with attention to detail
• Flexible with varied hours and dependable attendance
• Able to adapt to change and maintain a positive mindset
• Clear oral and written communication
• Able to provide constructive feedback and work independently
• Able to prepare records according to detailed instructions
• Typing speed and accuracy

Responsabilités

• Provide exemplary customer service in person and on the phone
• Greet and direct patients, vendors and visitors
• Schedule patient appointments; check in/verify information; confirm insurance/referral
• Ensure consent forms and patient info are up to date in PM software and EMR
• Answer multiline phone system and route calls to staff or physicians
• Verify insurance eligibility and financial status
• Enter health and financial information accurately in the practice management system
• Support patient check-in and completion of paperwork
• Communicate appointment status, wait times, or cancellations
• Review records for completeness and arrange records accordingly
• Coordinate with medical assistants and clinical team to ensure smooth patient flow
• Schedule meetings and interpreters as needed
• Follow onboarding policies and handbook guidance

Formation

High School Diploma or the Equivalent

1-2 years relevant experience in public contact

Minimum 1-year front office or reception experience

Practice Management experience (desired)

Description du poste

At Proliance Surgeons - Orthopedic Specialists of Seattle, we believe great patient care starts with a supported and appreciated team. We foster a collaborative, respectful culture where employees are encouraged to grow, learn, and pursue new opportunities. In addition to meaningful work and pathways for professional development, we prioritize employee appreciation with perks like free coffee, weekly complimentary lunches, an annual holiday party, and other team-building events, because we believe a positive, connected workplace matters.

Additional perks & benefits include:

• Medical, dental, and vision insurance
• 401(k) with match and profit sharing
• Generous paid time off/sick and safe leave - accrual from date of hire
• Holiday pay, no nights or weekends
• Life and LTD - paid for by the company
• Performance incentives
• Flexible schedule
• Learning Management System offering free CEUs
• Team member referral program and more!

Travel between Wallingford and Ballard offices required, based on business needs.

Position Summary

The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.

Key Duties and Responsibilities

The key duties and responsibilities of the Patient Services Representative include, but are not limited to:

• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
• Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
• Assist patients with check-in process, completion of paperwork or forms, when necessary
• Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
• Review records for completeness, print necessary updates and put records in order
• Review physician clinic schedule for accuracy
• Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
• Facilitate flow of patients by coordinating with medical assistants and clinical team
• Schedule appointments, conferences and meetings in person, as requested
• Schedule interpreters for patient appointments as needed
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Education/Experience

• High School Diploma or the Equivalent
• 1-2 years relevant experience in public contact, preferably in medical office environment
• Minimum 1-year front office or reception experience, medical preferred
• Practice Management and experience (desired)

Knowledge, Skills and Abilities

• Superior customer service
• Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
• Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
• Use time efficiently, with attention to quality, detail, accuracy and completion

• Willing and able to be flexible with working varied hours and dependable with attendance
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
• Ability to prepare records in accordance with detailed instructions
• Must be able to type with speed and accuracy

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.