Patient Services Registrar - Lead

Silver Cross; Homer Glen (IL); On-site; USD 24,783 - 30,968; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) plan with a match

Tuition Reimbursement

Job summary

Silver Cross in Homer Glen is hiring a Patient Services Registrar - Lead to enhance patient registration and administration processes. The role involves leading registration operations, ensuring quality workflow, and promoting a collaborative team environment.

The ideal candidate has a high school diploma, substantial customer service training, and proficiency with Cerner. Benefits include medical, dental, and matching 401(k) options, along with a competitive salary ranging from $17.99 to $22.48 per hour.

Qualifications

• High school diploma or equivalent required.
• Proficiency in computer systems and ability to navigate multiple platforms.
• Previous healthcare experience required.

Responsibilities

• Lead frontline registration operations and ensure workflow efficiency.
• Assign, organize, and delegate tasks to registration team members.
• Act as first point of contact for staff support and issue resolution.

Skills

Computer proficiency

Customer service

Phone communication

Leadership

Education

High school diploma or equivalent

Tools

Cerner

Job description

## Patient Services Registrar - LeadApplylocations: Homer Glen: New Lenox, Illinoistime type: Full timeposted on: Posted Todayjob requisition id: R-0011671## Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It’s the way *you*want to be treated.**Position Summary**Leads frontline registration operations while performing high-level registration and administrative functions. Ensures efficient workflow, staff coordination, and quality performance across the registration team. Serves as the primary point of contact during assigned shifts, supporting both staff and departmental needs.**Key Responsibilities*** Perform advanced registration and administrative duties with a high level of accuracy and efficiency* Coordinate daily workflow by assigning, organizing, and delegating tasks to registration team members* Develop staff rotations, including workstation assignments, break schedules, and coverage planning* Act as the first point of contact for staff support, issue resolution, and interdepartmental collaboration* Monitor registration quality, identify errors, and provide real-time coaching and corrective feedback* Provide leadership with feedback on employee performance and development opportunities* Promote a positive and engaged work culture through clear expectations and recognition* Maintain ownership of productivity, worklists, and performance metrics* Ensure compliance with organizational policies, procedures, and regulatory standards* Model professionalism, strong customer service, teamwork, and patient-centered care* Demonstrate strong organizational, communication, and follow-up skills* Maintain flexible availability to support operational needs (Monday–Friday with variable hours)**Qualifications & Requirements*** High school diploma or equivalent required* Proficiency in computer systems and ability to navigate multiple platforms* Experience with Cerner preferred* Previous healthcare experience required* Strong customer service and phone communication skills required* Demonstrated leadership and team coordination abilities**Work Shift Details:**Days, Primary hours: 9a-530p, 10a-630p Primary days: Monday through Friday with occasional weekend rotation Primary location: Homer Glen with occasional rotation to Main Campus**Department:**REGISTRATION# # # # # # # **Benefits for You**At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.**Silver Cross Hospital and Silver Cross Medical Groups** offer a comprehensive benefit package available for Full-time and Part-time employees which includes:· Medical, Dental and Vision plans· Life Insurance· Flexible Spending Account· Other voluntary benefit plans· PTO and Sick time· 401(k) plan with a match· Wellness program· Tuition Reimbursement**Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match.** However,registry employees are ineligible for Health and Welfare benefits.The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.The expected pay for this position is listed below:$17.99 - $22.48