Patient Services Navigator – Oncology

Jobtailor; Gilbert (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Jobtailor in Gilbert, AZ is seeking a Patient Navigator to coordinate administrative aspects of care, assess patient needs, and partner with clinical teams to support timely diagnosis and treatment.

You will handle insurance verification, documentation, and scheduling, identify barriers, and help patients and families achieve a seamless experience. A background in health care and strong time management are essential.

Qualifications

• Two years of health care experience required.
• Proficiency in medical terminology and care coordination.
• Ability to meet shifting deadlines and timelines.

Responsibilities

• Provide personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments
• Assist with insurance verification, maintaining and handling documentation, and scheduling of appointments
• Partner with the clinical care team to ensure a timely diagnosis and treatment
• Optimize patient outcomes and ensure seamless experience for the patient and family
• Identify barriers and assist with additional resource support

Skills

Time management

Problem-solving

Customer service

Communication

Education

High school diploma / GED

Medical terminology training

Patient Care/Nurse Assistant Training

Bachelor’s degree preferred

Patient Navigation Certification in progress

Job description

Responsibilities

• Provide personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments
• Assist with insurance verification, maintaining and handling documentation, and scheduling of appointments
• Partner with the clinical care team to ensure a timely diagnosis and treatment
• Optimize patient outcomes and ensure seamless experience for the patient and family
• Identify barriers and assist with additional resource support

Requirements

• High school diploma/GED or equivalent working knowledge
• Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training
• Two years of health care experience required
• Excellent time management and problem-solving skills
• Ability to meet constantly shifting deadlines and timelines
• Excellent customer service and recovery skills
• Bachelor’s degree in related field preferred
• Working towards obtaining a Patient Navigation Certification

Core Competencies

Demonstrates expertise in patient care coordination, including insurance verification, documentation management, and appointment scheduling. Possesses strong problem-solving and time management skills to optimize patient outcomes and enhance the patient experience.