PATIENT SERVICES MANAGER, SYSTEM SUPPORT

Compass Group, North America; Springfield (IL); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Flexible Time Off

Benefits

401K

Training

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Employee Assistance Program

Job summary

Morrison Healthcare, a Compass Healthcare company, seeks a System Support Patient Services Manager to provide system-wide leadership across a nine-hospital network. You will guide operations, drive patient satisfaction, and coordinate between Food & Nutrition, Clinical Nutrition, and Nursing in a fast-paced acute-care setting.

Ideal candidates will have a relevant degree with management experience, strong communication, and proficiency in EMR/diet software.

Qualifications

• Associate degree with 1 year of foodservice management experience or a bachelor’s degree in related field.
• CDM/DTR/RD certification preferred.
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Responsibilities

• Assess and support patient foodservice operations across multiple hospitals.
• Hire, train, coach and develop patient services staff.
• Ensure dietary compliance and patient satisfaction targets.
• ,

Skills

Patient services leadership

Healthcare operations

Team coaching

Communication skills

Foodservice knowledge

Education

Associate degree

Bachelor's degree

CDM

DTR/RD

Tools

Microsoft Office

EMR systems

Diet office software

Job description

Morrison Healthcare

Salary: 70,000 - 77,000 / year based on experience

Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training

Pay Grade: [[payGrade_obj]]

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

As a System Support Patient Services Manager , you will provide flexible, system‑wide support across an 9‑hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food & Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service‑focused leader who thrives in dynamic environments and enjoys supporting multiple facilities.

Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system—including diet compliance, meal accuracy, service recovery, and patient experience initiatives.

Key Responsibilities

• Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.
• Hire, train, coach, and develop patient services team members across supported locations.
• Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.
• Help patient services teams achieve or exceed patient satisfaction goals through high-quality service, accuracy, and responsiveness.
• Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.
• Participate in—and at times lead—patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.
• Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.
• Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.

Qualifications

• Associate degree with one (1) year of foodservice experience or bachelor’s degree in food service management, nutrition, or a related field.
• Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.
• At least one year of foodservice management experience, preferably in an acute care environment.
• ServSafe certification desirable.
• Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.
• Strong communication, leadership, and customer‑service skills.

Morrison Healthcare is a member of Compass Group USA

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Morrison Healthcare maintains a drug‑free workplace.

Morrison Healthcare

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