Patient Services Manager

Aramark Corporation; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Aramark Healthcare+ is seeking a Patient Services Manager at Penn Medicine - The Clifton Center for Medical Breakthroughs in Philadelphia, PA. The role focuses on developing and executing dining solutions to meet patient and customer needs while applying government nutritional standards to menu implementations.

You will lead patient feeding operations, quality assurance, and strive to improve patient satisfaction in a healthcare setting, with scheduling that may include varied shifts and

Qualifications

• Bachelor's degree or equivalent experience.
• Healthcare patient services management experience preferred.
• Excellent interpersonal, customer service and organizational skills.
• Nutrition education and/or background preferred.

Responsibilities

• Manages patient food service activities, complying with established standards.
• Leads patient service staff to ensure meals are properly prepared and delivered to patients.
• Conducts rounds on patients/departments.
• Oversees the diet office and the service ambassador program.
• Record safety and sanitation compliance.
• Supervises tray line operation and/or the room service program.

Skills

Interpersonal skills

Customer service

Organizational skills

Nutrition education (preferred)

Healthcare patient services management

Union workforce experience a plus

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Job Description

Aramark Healthcare+ is seeking candidates for a Patient Services Manager position at Penn Medicine - The Clifton Center for Medical Breakthroughs, a 504 bed facility located in Philadelphia, PA. The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans. Manages patient feeding, quality assurance and drives patient satisfaction scores.

Job Responsibilities

• Manages patient food service activities, complying with established standards
• Leads patient service staff to ensure meals are properly prepared and delivered to patients
• Conducts rounds on patients/departments
• Oversees the diet office and the service ambassador program
• Record safety and sanitation compliance
• Supervises tray line operation and/or the room service program

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires at least 1-2 year experience in a food service management role.
• Bachelor's degree or equivalent experience
• Healthcare patient services management experience preferred.
• Proficiency with Microsoft Office programs required.
• Excellent interpersonal, customer services and organizational skills required.
• Nutrition education and/or background preferred.
• Must be able to work a varied schedule (opening, closing and mid shift + alternate weekends and holidays).
• Experience managing a union workforce is a plus

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.