PATIENT SERVICES MANAGER

Metz Culinary Management; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading food services company is seeking a Patient Food Services Manager in New York, NY to lead the in-room dining experience for patients. The ideal candidate will demonstrate hospitality-minded leadership, with a strong background in customer relations and dining experience. Responsibilities include managing a Server Team, engaging with patients to enhance their dining experience, and collaborating with health care teams. Suitable candidates will have experience as a Patient Services or Restaurant Manager.

Qualifications

• Bachelor's degree desired.
• Patient Services or Restaurant Manager experience required.
• Excellent verbal and written communication skills are essential.
• Strong Microsoft Office skills are necessary.
• Ability to create effective communication documents including summaries, reports, and letters.

Responsibilities

• Plan, coordinate, and manage all in-room Patient Dining.
• Provide overall leadership of the Server Team and oversee the Patient Experience.
• Engage with patients to utilize the ordering system and assist in menu selections.
• Collaborate with the health care team to implement nutrition care plans.

Skills

Customer Relations

Dining Experience

Employee Management

Excellent verbal and written communication skills

Strong Microsoft Office skills

Education

Bachelor's Degree

Job description

Overview

Rock Star Patient Food Services Manager – Metz Culinary Management is growing and has openings for a Patient Food Services Manager who shares our passion for Food and Service. The PSM plans, coordinates and manages all in-room Patient Dining. The primary focus is the leadership of the Server Team and oversight of the Patient Experience, ensuring amazing food, unexpected service, and the ability to engage with patients to utilize the ordering system and assist in menu selections with follow-up to ensure satisfaction.

The Patient Services Manager functions as a member of the multidisciplinary health care team to support nutrition care plans. A successful candidate will have a strong knowledge of Customer Relations, Dining Experience, and Employee Management. While experience in Patient Food Services is ideal, candidates with backgrounds in Restaurant General Manager roles who demonstrate hospitality-minded leadership are also encouraged to apply.

Responsibilities

• Plan, coordinate, and manage all in-room Patient Dining.
• Provide overall leadership of the Server Team and oversee the Patient Experience.
• Engage with patients to utilize the ordering system and assist in menu selections, with follow-up to ensure satisfaction.
• Collaborate with the health care team to implement nutrition care plans.

Qualifications

• Bachelor's Degree desired
• Patient Services or Restaurant Manager experience required
• Excellent verbal and written communication skills
• Strong Microsoft Office skills
• Ability to create effective communication documents including summaries, reports and letters

Metz Culinary Management values emphasize a culture of excellence. Leaders reinforce our values and strategic focus to support personal growth, enrichment, and career success.

As one of the fastest growing companies in the industry, we seek talented individuals who share our commitment to excellence. Join our team of over 7,000 team members who share a passion for onsite dining and support services, working together toward excellence in quality and service. We are committed to providing an atmosphere, opportunity, and benefits that enable us to be an employer of choice in the industry.

We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.

Additional notes: Ability to work in a union environment; patient and employee rounding; annual employee evaluations; monitoring patient tray line; cash handling.