Patient Services Manager

Aramark Corporation; Dallas, Northern (TX, KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Aramark Corporation is seeking a Patient Services Manager to lead the hospital dining program at Methodist Dallas Medical Center in Dallas, TX. Relocation assistance is available for qualified candidates, with a focus on patient satisfaction and service excellence.

Responsibilities include overseeing frontline teams, ensuring timely meal delivery, maintaining safety and sanitation, and driving operational efficiency in the Food & Nutrition department.

Qualifications

• Experience leading patient food service operations in hospital settings.
• Strong understanding of regulatory and nutrition standards.
• Experience supervising frontline staff and coordinating teams.

Responsibilities

• Manages patient food service activities in compliance with established standards.
• Leads patient services staff to ensure meals are prepared and delivered accurately and on time.
• Conducts routine patient rounds to ensure satisfaction and service quality.
• Oversees diet office operations and service ambassador program.
• Ensures compliance with safety, sanitation, and regulatory standards.
• Supervises tray line operations and/or room service programs.
• Drives client relationships and communicates progress with stakeholders.
• Assists with department financials and cost control initiatives.

Skills

Leadership

Operations management

Regulatory compliance

Customer service

Team supervision

Education

Hospitality/Healthcare/Nutrition degree

Tools

Food service software

Job description

Job Description

Aramark Healthcare+ is seeking a Patient Services Manager to join their team at Methodist Dallas Medical Center in Dallas, TX.

Relocation Assistance Available for Qualified Candidates

We welcome candidates from outside the Dallas-Fort Worth area and offer relocation support to help you successfully transition into this role.

The Patient Services Manager will support the execution of patient services operations, including leading frontline teams to deliver a high-quality dining experience while ensuring compliance with all regulatory and nutrition standards. This role plays a key part in driving patient satisfaction, operational efficiency, and service excellence in the Food & Nutrition department.

Job Responsibilities

• Manages patient food service activities in compliance with established standards
• Leads patient services staff to ensure meals are prepared and delivered accurately and on time
• Conducts routine rounding on patients and hospital departments to ensure satisfaction and service quality
• Oversees diet office operations and the service ambassador program
• Ensures compliance with safety, sanitation, and regulatory standards
• Supervises tray line operations and/or room service programs

Leadership

• Leverages Aramark's coaching model to engage and develop team members
• Rewards and recognizes employees to drive engagement and retention
• Ensures individual and team performance meets operational objectives and client expectations
• Plans and leads daily team briefings
• Maintains safety and sanitation standards across all operations

Client Relationship

• Maintains effective client and customer relationships to support business success
• Identifies client needs and communicates operational progress
• Delivers excellent customer service aligned with Aramark's service model

Financial Performance

• Assists with preparation and maintenance of department financials
• Supports achievement of client and company financial targets
• Utilizes Aramark systems and processes to monitor performance metrics, inventory, and cost trends
• Educates team members on key drivers that impact financial performance

Productivity

• Drives operational efficiency through cost control and effective resource management
• Supports food and labor initiatives aligned with Operational Excellence standards
• Ensures team is trained and capable of executing responsibilities
• Oversees production, quality, and operational controls

Compliance

• Maintains a safe and healthy environment for clients, customers, and employees
• Ensures compliance with all policies, procedures, and regulatory requirements, including safety, health, and labor standards

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• At least 2 years of patient food service experience within a hospital or acute care setting preferred
• Minimum of 2 years of supervisory or management experience required
• Degree in Hospitality, Healthcare Administration, Nutrition, or a related field preferred, or equivalent experience

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.