Patient Services Manager

Compass Group USA; Bridgeton (MO); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Voluntary Benefits (Critical Illness,

Accident Insurance

Job summary

Culinary Services Group (CSG) is hiring immediately for a Patient Services Manager to support the Food Service Director in daily patient dining operations at Bridgeton, MO.

The role focuses on the patient dining experience, diet accuracy, service standards, and CDM compliance, serving as a liaison between clinical and operational teams to ensure dietary needs and therapeutic diets are communicated and executed.

Qualifications

• B.S. degree in Food Services Technology/Management, Dietetics or related field, or an Associate’s Degree plus three years of related experience preferred.
• Minimum of three years of acute or long-term care experience preferred, depending upon formal degree or training.
• Willingness to participate in patient/resident satisfaction programs/activities.
• Knowledge of P&L accountability and contract-managed service experience is desirable.
• ServSafe certification highly desirable

Responsibilities

• Establish goals and oversee patient food service needs based on medical direction and contract.
• Plan and supervise patient food assembly and service.
• Ensure dietary restrictions meet preferences and are compliant.
• Comply with federal, state, and Joint Commission regulations.
• Participate in Performance Improvement programs to improve patient care.
• Support safety policies and procedures and assist with reporting incidents.
• Perform other duties as assigned.

Skills

Patient dining service

Communication skills

Regulatory compliance

Education

B.S./Associate degree in related field

Three years related experience (acute/long-term care)

Tools

ServSafe

Job description

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Culinary Services Group is hiring immediately for aPatient Services Manager position.

• Location: BRIDGETON, MO
• Requirement: Culinary Managment
• Pay Range: $60,000 - $61,500

Culinary Services Group (CSG) is a top 50, fast-growing food service management company serving senior care, hospital, and behavioral health communities. We’re rooted in the belief that empowering our teams leads to exceptional service and better outcomes for those we serve. At CSG, you’ll be part of a collaborative culture built on integrity, where your contributions are valued and growth, development, and impact are part of every role.

The Patient Services Manager supports the Food Service Director in the daily execution of patient dining services, with primary responsibility for the patient dining experience, diet accuracy, service standards, and all Certified Dietary Manager (CDM) requirements of the location. This position serves as a liaison between the clinical and operational teams to ensure dietary requirements, nutrition interventions, patient needs, and service expectations are clearly communicated and consistently executed.

Job Summary

In this role, you will ensure patient satisfaction and good public relations through the safe and efficient use and allocation of resources.

Key Responsibilities

• Establishes goals and oversees implementation of patient food service needs based upon medical direction, patient population and contract
• Plans and supervises the patient food assembly and service
• Complies with dietary restrictions to ensure optimal food preferences are met
• Complies with regulatory agencies, including federal, state, and Joint Commission
• Participates in facility-wide and department Performance Improvement Program and on
• Performance Improvement teams to improve processes and patient care
• Follows facility, department, and Company safety policies and procedures to include occurrence reporting
• Performs other duties as assigned

Qualifications

• B.S. Degree in Food Services Technology/Management, Dietetics or related field; or Associate’s Degree plus three years of directly related experience preferred
• Minimum of three years of acute or long-term care experience preferred, depending upon formal degree or training
• Willingness to participate in patient/resident satisfaction programs/activities
• Knowledge of P&L accountability and contract-managed service experience is desirable
• Registered Dietitian, Registered Diet Technician or Certified Dietary Manager certificate, preferred
• ServSafe certified highly desirable

Serve as a liaison between the clinical team and foodservice operations to support effective communication and accurate execution of patient dietary needs. Facilitate communication between clinical, culinary, and operational teams regarding therapeutic diets, allergies, food preferences, nutrition interventions, and changes in patient needs.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positions offerthe following benefits to team members:Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to team members:Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs

Team Members may also be eligible for paid and/or unpaid time off benefits in accordance withapplicable federal, state, and local laws.

Culinary Services Group (CSG) is an equal opportunity employer. At CSG, we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.