Patient Services Liaison

AmerisourceBergen Corporation; Lodi (CA); Hybrid; USD 76,000 - 119,000; Full time

Job summary

Cencora in California is seeking a Patient Services Liaison to serve as the primary contact for ambulatory pharmacy access and affordability services. You will collaborate with clinic staff and physicians to refer patients to the appropriate pharmacy and support timely access to medication therapy.

This on-site role in Lodi and Clearlake involves processing prior authorizations, securing patient assistance, educating providers and patients, coordinating with payers, and contributing to KPI

Qualifications

• Retail pharmacy technician experience 1-3 years.
• Active pharmacy technician licensure / certification in the corresponding state.

Responsibilities

• Provide liaison services for patients needing high-cost retail prescriptions and infusion therapies.
• Process prior authorizations and route prescriptions to the correct pharmacy.
• Coordinate communication among patients, providers, staff, pharmacies and payers.
• Offer expertise in retail pharmacy access and infusion therapy processing.
• Interface with staff and leadership to drive process improvements for patient access.
• Serve as primary contact for high-cost prescription access and affordability.
• Maintain clear communication to stakeholders and document in EHR and dispensing systems.
• Educate providers and staff on prescription fulfillment value.
• Deliver world-class customer service and timely task execution.
• Coordinate delivery of prescriptions with client pharmacy.
• Contribute to KPI reporting for quality improvement.
• Participate in meetings and lead discussions on prescription access.
• Support clinic during hours and extended hours as needed to ensure patients receive medications.
• Provide backup coverage for clients and patients.
• Work in clinic and remote locations as needed.
• Provide high-level support in both settings.
• Perform other duties as assigned.

Skills

Prior authorizations

Copay assistance programs

Leadership

Communication

Organization

Education

Pharmacy Technician Certification

Retail pharmacy experience

Tools

Microsoft Word

Microsoft Excel

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

The Patient Services Liaison will be the primary point of contact for ambulatory pharmacy access and affordability services. The work will involve routine interaction with office staff to provide patient access services, communication and guidance to ensure patients receive timely access to medication therapy. The liaison will also be responsible for establishing and maintaining strong relationships with the client and demonstrating accountability for service delivery. This role provides subject matter expertise relating to retail pharmacy access and affordability and consults directly with clinic staff and physicians to refer patients to the appropriate pharmacy based on the health system’s established process. The associate will work collaboratively with the health system client to execute established marketing and business development plans to support the increased utilization of internal health system pharmacy services. The liaison will work both independently and with other team members to facilitate benefits verification and prior authorizations services for patients. Location: On-site role in Lodi and Clearlake, CA

Responsibilities

• Provide liaison services for patients requiring high-cost retail prescription therapies & infusion therapies, focused on navigation of prescription related access and affordability barriers.
• Effectively processing prior authorizations, identifying and securing patient assistance and routing prescriptions to the appropriate pharmacy.
• Coordinating the communication between patients, providers, staff, pharmacy and payers.
• Provide subject matter expertise in retail pharmacy prescription & infusion therapy access and processing.
• Routinely interfacing with office staff, providers and leadership to proactively identify an address areas for process improvement to drive improved patient access and prescription internalization.
• For the assigned clinic(s) serve as the primary contact for high cost prescription access and affordability.
• Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified.
• Responsible for providing education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy.
• Providing world class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
• Works with the internal client pharmacy to facilitate and coordinate delivery of the prescriptions to patients.
• Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.
• Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.
• Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives.
• Provide backup coverage to support clients and patients in the event of absence of other assigned resources.
• Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate.
• Demonstrate the ability to provide a high level of support from both settings.
• Perform other related duties as assigned.

Education

• Retail pharmacy technician experience 1-3 years.
• Active pharmacy technician licensure / certification in the corresponding state.

Skills and Knowledge

• Experience working with prior authorizations and copay assistance programs
• Lead tech or other leadership experience a plus (not required)
• Proficiency in Microsoft Office particularly Word and Excel
• Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)
• High level of organization and high quality communication skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities and much more.

For details, visit https://www.virtualfairhub.com/cencora

Full time Salary Range

Full time Salary Range* $76,200 - 119,460 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

Affiliated Companies: Affiliated Companies: Value Apothecaries Inc Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.