Patient Services Intermediate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Excellent medical, dental and vision  

2:1 Match on retirement savings

Job summary

Michigan Medicine seeks a clinic operations support specialist for the Pediatric Specialties ACU and GI Division, including off-site Brighton. You will coordinate communication among physicians, nurse providers, staff and patients to ensure efficient care and smooth clinic operations.

Key duties include processing lab results, managing inbasket messages, handling documentation, and supporting Lean in Daily Work for continuous quality improvement in a collaborative team environment.

Qualifications

• High School diploma or equivalent.
• 3–4 years experience in a large, complex healthcare system.
• Experience with EMR and standard business software.
• Solid knowledge of office practices and medical documentation.
• Strong interpersonal and communication skills.
• Demonstrated active listening and IT skills.

Responsibilities

• Provide clinic operational support to the Pediatric Specialties ACU and GI Division.
• Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients.
• Assist in identifying and resolving clinic operational problems and help train new staff.
• Maintain excellent rapport in person or via the telephone with patients, faculty, and staff.
• Participate in Lean in Daily Work (LIDW) for continuous quality improvement.
• Provide backup coverage for other PSI roles as identified by leadership.

Skills

Communication

Teamwork

Attention to detail

Problem solving

Adaptability

Active listening

Education

High School Diploma

Tools

MiChart Cadence/Epic

Microsoft Office

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities

Provide clinic operational support to the Pediatric Specialties ACU and the GI Division including off site locations (Brighton) in an ambulatory care clinic setting. Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to medical care. Assist in identifying and resolving clinic operational problems and help train new staff members on the clinical support operations. Individuals must maintain excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting. Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.

• Fax Server Management; distribute faxes to nursing providers, verify document information in MiChart as needed.


• Correspond with Providers to obtain additional documentation and medical records from referring providers


• SignNow Management


• Inbasket Management: Review and triage all in basket messages and forward to appropriate fellow or provider for follow up.


• Process Lab Results, Radiology Images and Biopsy Slides


• Obtain Medical Records


• Process FMLA paperwork, school forms, Camp Oasis form, college accommodation forms, etc.


• Perform other related duties as assigned


• Provide backup coverage for other PSI roles as identified by leadership.

Required Qualifications

• High School diploma or an equivalent combination of education and experience is necessary.


• 3-4 years experience within a large, complex healthcare system.


• Experience and proficiency in utilizing computer including standard business computing programs and EMR.


• Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis.


• Strong interpersonal and communication skills are necessary.


• Demonstrated active listening, written, verbal and information technology skills.


• Ability to manage stress effectively.


• Demonstrated excellent attendance and reliability.


• Ability to work collaboratively and seamlessly as an integral member of the team.


• Track record of observing and executing patient confidentiality protocol.


• Ability to take initiatives and exercise critical thinking skill to effectively solve problems and improve quality with the framework of patient care support protocols.

Desired Qualifications

• Experience with pediatric population.


• Solid understanding of computer systems, and Microsoft Office applications.


• Proficiency in Medical Terminology.


• Previous experience with MiChart Cadence/Epic system.


• Seek constructive approach to resolving workplace issues.


• Respond positively to change, showing willingness to learn new ways to accomplish work.


• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.


• Knowledge of University policies and procedures.

Why Join Michigan Medicine

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to

• Excellent medical, dental and vision coverage effective on your very first day


• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.