Patient Services Inbound Representative

Philips; Chicago (IL); On-site; USD 26,000 - 40,000; Full time

Job summary

Philips is seeking an Patient Services Inbound Representative in Chicago, IL to be the first point of contact for patients using ECG solutions. You will provide compassionate assistance via phone or chat, help with device activation, and troubleshoot basic issues.

You will document interactions in our system, collaborate with teammates to reach service targets, and participate in training and ramp-up periods as directed. The role requires strong communication and technical aptitude.

Qualifications

• High school diploma or GED (or vocational education) required.
• 1+ years in customer service or product support preferred.
• Experience in a call center or with Salesforce is a plus.
• Strong proficiency with Microsoft Office and computer systems.

Responsibilities

• Provide patient-focused support via phone or chat for ECG Solutions monitors.
• Address inquiries and resolve concerns related to services and devices, including activation and technical issues.
• Accurately log calls, chats, and emails and document interactions for clear follow-up.
• Collaborate with Patient Services to meet performance goals in a team environment.

Skills

Customer service

Call center

Salesforce

Microsoft Office

Technical acumen

Troubleshooting

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Patient Services Inbound Representative (Chicago, IL)

Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.

Your role: Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.

Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution.

Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.

Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands‑on setting.

Following training, you will enter a 4‑week ramp‑up period, working Tuesday‑Saturday from 12:00pm to 8:30pm CST with a holiday rotation.

You're the right fit if: You have a high school diploma or vocational education or a General Education Diploma (GED). You’ve acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.

Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.

Skills in troubleshooting and providing technical support are preferred.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

You are an excellent communicator with meticulous attention to detail and a commitment to delivering high‑quality work, bringing a collaborative mindset and the ability to thrive in a dynamic, fast‑paced environment.

You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.

How we work together

We believe that we are better together than apart.

For our office‑based teams, this means working in‑person at least 3 days per week.

Onsite roles require full‑time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company.

We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Do the work of your life to help improve the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.

Philips Transparency Details

The pay range for this position in Chicago, IL is $19.00-$29.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long‑term incentives may be offered.

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment.

The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.

For this position, you must reside in or within commuting distance to Chicago, IL.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Equal Employment and Opportunity

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.

At Philips, we believe that every human matters.

As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.

The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners.

Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters.

That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views.

When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.

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