Patient Services Inbound Call Team

Lalor Family Dental; Village of Endicott (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) with company match

Bonus potential

Paid Time Off

On-the-job training and advancement

Job summary

Lalor Family Dental in Endicott, NY is seeking friendly, patient, and dependable individuals to join our Patient Services Team. You’ll be the first voice parents hear, guiding families from initial consultation through treatment with warmth and organization.

No experience? We provide full training and you’ll be paid while you learn. Hourly rate listed as $16.50–$20.00, with a supportive, family-owned culture and strong benefits.

Qualifications

• Positive, patient-centered attitude with a genuine passion for helping patients.
• Friendly, calm and reassuring communication style.
• Strong phone skills and the ability to build trust quickly.
• Ability to multitask, stay organized and maintain accuracy in a fast-paced environment.
• Self-motivated, dependable and results-focused.

Responsibilities

• Answer incoming calls with warmth, professionalism, and a family-friendly approach.
• Schedule appointments.
• Assist with general questions about treatment, insurance, payment plans, etc.
• Verify basic insurance information.
• Conduct outbound calls for appointment reminders, follow-ups, and outreach.
• Accurately document patient interactions and maintain up-to-date records.
• Collaborate with clinical and business teams to ensure a positive patient experience.

Skills

Positive attitude

Communication skills

Phone skills

Multitasking

Detail-oriented

Reliability

Education

High School Diploma or GED

Job description

Description

Love helping kids and families feel comfortable and confident about their smiles? Dinosaur Orthodontics is looking for friendly, patient, and dependable individuals to join our Patient Services Team.

Description Love helping kids and families feel comfortable and confident about their smiles? Dinosaur Orthodontics is looking for friendly, patient, and dependable individuals to join our Patient Services Team. As a key part of our patient-centered, family-focused orthodontic practice, you’ll be the first voice parents and caregivers hear when they reach out. You’ll help guide families through their child’s orthodontic journey—from the initial consultation to ongoing treatment—while creating a warm, supportive, and stress‑free experience every step of the way. No experience? No problem! We provide full training in scheduling, patient communication, workflows, and insurance basics—and you’ll be paid while you learn.

What You’ll Do

• Answer incoming calls with warmth, professionalism, and a family-friendly approach
• Schedule appointments
• Assist with general questions about treatment, insurance, payment plans, etc
• Verify basic insurance information
• Conduct outbound calls for appointment reminders, follow-ups, and unscheduled treatment outreach
• Accurately document patient interactions and maintain organized, up-to-date records
• Collaborate with clinical and business team members to ensure a smooth and positive experience for every patient

What We’re Looking For

• Positive, patient-centered attitude with a genuine passion for helping patients
• Friendly, calm, and reassuring communication style
• Strong phone skills and the ability to build trust and rapport quickly
• Ability to multitask, stay organized, and maintain accuracy in a fast-paced environment
• Self-motivated, dependable, and results-focused
• Strong attention to detail and ability to follow structured processes
• Integrity, accountability, and a strong work ethic
• High School Diploma or GED required; pediatric, dental, or customer service experience is a plus but not required

Benefits

• Family‑owned practice with a supportive, fun, and team‑oriented culture
• Health, Vision, and Dental Insurance
• 401(k) with company match
• Bonus potential based on performance
• Paid Time Off and Employee Assistance Program
• Company-sponsored events throughout the year
• On-the-job training and opportunities for advancement

Why Join Us

Many of our successful team members come from childcare, education, retail, hospitality, or customer service backgrounds. If you enjoy helping kids and families, creating positive first impressions, and being part of a team that builds confident smiles early in life, you’ll be a great fit.

Hourly Rate: $16.50 – $20.00

Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment