Patient Services & Imaging Specialist

Cranial Technologies; Columbia (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Plan

Life Insurance

Short/Long Term Disability Insurance

Job summary

Cranial Technologies seeks a Patient Services & Imaging Specialist in Columbia, MD. You will deliver exceptional patient service, conduct 3D imaging for infants using the DSi system, and manage scheduling and patient data in Intergy. The role blends frontline care with imaging support in a pediatric setting.

The position starts at $19.50–$20.00 per hour, with a levels-based pay progression. We offer strong benefits and opportunities to grow in a dedicated cranial shaping specialty.

Qualifications

• Energetic and enthusiastic personality is a MUST.
• Ability to learn new things quickly in a fast-paced environment.
• Capability to juggle many duties while keeping patient experience as priority.
• Experience in caring for or working with infants/children, high-end retail customer service, teaching, or medical imaging.

Responsibilities

• Provide outstanding customer service to all patients.
• 3D imaging for each baby using Digital Surface Imaging (DSi) and calibrate/operate imaging equipment.
• Schedule new patients and follow-ups into Intergy (Practice Management Software).
• Enter and process patient information in Intergy.
• Perform medical office duties: answer phones, clean rooms, and position patients for imaging.

Skills

Customer service

Infant/child care experience

Medical imaging

Communication skills

Tools

DSi imaging system

Job description

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.

Our number one priority is our patients and their families . Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band®, EarWell®, and a passion for the babies we treat.

We are currently looking for an hourly, full-time Patient Services & Imaging Specialist to join our team in Columbia, MD!

We’re looking for someone who is enthusiastic, loves providing outstanding customer service, is tech savvy, and most importantly, loves babies! Several of our successful Baby Imaging Specialists have come from childcare environments (i.e., daycare, nanny, etc.), educational backgrounds (i.e., teacher, preschool, etc.), and high-end retail settings.

We will train you on the things unique to Cranial Technologies if you bring your problem-solving skills and “can do” attitude.

How you make an impact:

• Provide outstanding customer service to all of our patients
• Work as a team to complete a three dimensional, 360° image for each baby using Digital Surface Imaging (DSi ® )
• Point person to calibrate, operate and ensure optimal performance of imaging equipment (DSi ® system)
• Schedule new patient and follow-up appointments into Intergy (Practice Management Software)
• Obtain, enter and process patient information in Intergy
• Medical office duties to include answering phones, clean patient rooms and room patients

How you show us what you've got:

• Energetic and enthusiastic personality is a MUST
• Ability to learn new things quickly and apply them in a fast paced, ever-evolving environment
• Capability to juggle many duties while keeping the patient experience the top priority
• Experience in one of the following; caring for or working with infants/children, high-end retail customer service, teaching, medical imaging

Physical Requirements:

• Must be able to squat and bend
• Must be able to lift at least 30 lbs
• Must be able to position and handle patient to ensure DSi® images are captured
• Must be able move at a fast pace

We offer an excellent benefits package:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Life Insurance
• Short/Long Term Disability Insurance
• Position starts at $19.50 - $20.00 an hour with the opportunity to increase pay in 3-6 months as part of a levels program that is based on performance and tenure!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Florida Candidates Only: We are an employer covered by AHCA's screening program and the person who fills this position will be required to complete this screening. No action is required on your part, and we will reach out once that screening is required. More information can be found here: https://info.flclearinghouse.com/

We collect the above categories of personal information primarily to evaluate your candidacy for the position(s) you apply for. We may also use the above categories of personal information for the following business purposes:

• to perform recruitment and hiring services;
• to manage the workforce;
• to comply with federal and state laws, and
• to maintain security (e.g., detecting security risks and incidents, protecting against fraudulent or illegal activity, and complying with our policies and procedures).

• Identifiers: We collect information that directly identifies you, such as your name, address, email address, and phone number.
• Protected characteristics: We collect some information regarding certain characteristics that are provided special protection under California law, such as your sex, gender, age, citizenship, disability status, and veteran status.
• Professional or employment-related information: We collect your professional and employment-related information, including your employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references.
• Inferences: We may draw inferences about you based on the personal information we collect, including inferences about your work and employment-related preferences, characteristics, abilities and aptitudes.
• Other personal records: In addition to the categories of information collected above, we may also collect other personal information that relates to, describes, or is capable of being associated with you, such as, your signature, photograph, criminal background information, and responses to application questions.

For questions about this application, please contact our Recruiting team at [e-mail]