Patient Services & Imaging Specialist

Cranial Technologies; Indianapolis (IN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Plan

Paid Time Off

Life Insurance

Disability Insurance

Job summary

Cranial Technologies is looking for an enthusiastic Baby Imaging Specialist to join our Indianapolis team. You will perform 3D imaging of infants, support patient care, and help manage appointment scheduling in a fast-paced clinic environment.

The role offers comprehensive training, a clear path for career growth through performance-based levels, and benefits. Prior experience in childcare or customer service is a plus, with a strong emphasis on accurate imaging and patient safety.

Qualifications

• Provide outstanding customer service to patients.
• Experience in caring for or working with infants/children or related customer service backgrounds is preferred.

Responsibilities

• 3D imaging using the DSi system and coordinating with the team.
• Schedule and manage new patient and follow-up appointments.
• Enter and process patient information in practice software.
• Perform medical office duties (phones, room setup, patient flow).
• Support imaging equipment operation and calibration for high-quality images.

Skills

Energetic personality

Fast learner

Multitasking

Infant care

Job description

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.

Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band®, EarWell®, and a passion for the babies we treat.

We are currently looking for an hourly, full-time Baby Imaging Specialist to join our team in Indianapolis, IN!

This position is an excellent launchpad for enthusiastic go-getters looking to build real transferable skills in customer service, clinic operations, patient care, and healthcare technology. Many of our most successful Baby Imaging Specialists came from childcare (daycare, nanny), education (teacher, preschool aide), and high-end retail backgrounds.

What the role has to offer:

• An outstanding training program. If you bring your problem-solving skills and “can-do” attitude, we will train you on all things unique to Cranial Technologies.
• A clear path to grow your career and pay – as soon as 3-6 months – through our performance and tenure-based levels program.
• Meaningful work reshaping the lives of babies and their families every day!

How you make an impact:

• Provide outstanding customer service to all of our patients
• Work as a team to complete a three dimensional, 360° image for each baby using Digital Surface Imaging (DSi®)
• Point person to calibrate, operate and ensure optimal performance of imaging equipment (DSi® system)
• Schedule new patient and follow-up appointments into Intergy (Practice Management Software)
• Obtain, enter and process patient information in Intergy
• Medical office duties to include answering phones, clean patient rooms and room patients

How you show us what you've got:

• Energetic and enthusiastic personality is a MUST
• Ability to learn new things quickly and apply them in a fast paced, ever-evolving environment
• Capability to juggle many duties while keeping the patient experience the top priority
• Experience in one of the following; caring for or working with infants/children, high-end retail customer service, teaching, medical imaging

Physical Requirements:

• Must be able to squat and bend
• Must be able to lift at least 30 lbs
• Must be able to position and handle patient to ensure DSi® images are capturedMust be able move at a fast pace

We offer an excellent benefits package:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• 3.5 Weeks Paid Time Off plus 7 company-paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• Position starts at $17.50 - $18.00 an hour with the opportunity to increase pay in 3-6 months as part of a levels program that is based on performance and tenure!

Clinic Address: 10603 N. Meridian St., Ste. 120 Indianapolis, IN 46290

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Florida Candidates Only: We are an employer covered by AHCA's screening program and the person who fills this position will be required to complete this screening. No action is required on your part, and we will reach out once that screening is required. More information can be found here: https://info.flclearinghouse.com/

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