Patient Services House Manager, Burnet Campus

CO00 Children's Hospital Medical Center; United States; On-site; USD 6,199,000 - 7,953,000; Full time

Job summary

Cincinnati Children’s Hospital Medical Center is seeking a Night Shift House Manager to lead patient services at the Burnet campus. The role oversees staffing, patient flow, and safety, acting as administrator-on-site during emergencies and complex events.

3x12-hour night shifts per week, 7:00 PM–7:30 AM, with roughly 2 weekends per 6 weeks. Requires a Masters-level nursing degree or a BSN with a related Master's, plus 5+ years in healthcare and an active nursing license.

Qualifications

• Master of Nursing or BSN with Master's in a related field.
• 5+ years of healthcare experience.
• Current license to practice in the state.

Responsibilities

• Provide leadership for clinical nursing practice, patient care delivery, staffing resources, patient flow, and organizational situational awareness.
• Monitor patient flow and performance data; participate in system-wide improvement initiatives.
• Coordinate resources and provide guidance during after-hours and high-acuity situations.

Skills

Leadership

Staffing management

Clinical nursing

Education

Master of Nursing

BSN with Master's

Current state license

Job description

Primary Location Burnet Campus Department Mgrs of Patient Services Shift Night (United States of America) Schedule Full time Weekly Hours 36 FTE 0.9 Employee Status Regular *Expected Starting Pay Range $45.21 - $57.73 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Patient Services House Manager serves as a key operational and clinical leader supporting staffing, patient safety, capacity management, patient flow, and emergency response across the Burnet campus. Often described as the 'charge nurse for the charge nurses,' this role collaborates closely with nursing leaders and multidisciplinary teams to ensure safe, effective, and efficient patient care delivery across the organization. This position provides hospital-wide leadership during complex clinical and operational situations, supports patient flow and staffing decisions, serves as an administrator-on-site for emergencies and disaster response, and acts as an advocate for patients, families, and staff. Schedule & Hours Night shift position. 3x 12-hour shifts per week 7:00 PM to 7:30 AM Approximately 2 weekends out of every 6.

Job Responsibilities

Leadership

Provide leadership for clinical nursing practice, patient care delivery, staffing resources, patient flow, and organizational situation awareness activities. Serve as the administrator-on-site during emergencies and disaster response, support operational decision-making, foster collaboration across departments, and participate in organizational committees and improvement initiatives.

Performance Improvement

Monitor patient flow and organizational situation awareness processes, analyze performance data, identify opportunities for improvement, and participate in system-wide initiatives focused on operational excellence and patient care outcomes.

Clinical Operations

Serve as a nurse liaison during traumas, Code Blue events, and Medical Response Team calls. Coordinate resources, support patient placement activities, assist with complex admissions and transfers, and provide operational guidance during after-hours and high-acuity situations.

Patient and Family Advocacy

Advocate for patients and families, support resolution of concerns, provide administrative assistance, facilitate communication needs, and promote patient-centered care.

Staffing and Resource Management

Allocate staffing resources based on patient census, acuity, and budgeted staffing plans. Collaborate with nursing leaders to ensure appropriate staffing and patient care coverage across the organization.

Compliance

Maintain knowledge of regulatory requirements and accreditation standards. Support compliance initiatives, operational dashboards, corrective action plans, readiness activities, staff competency efforts, and collaboration with organizational partners to sustain compliance and quality outcomes.

Interprofessional Practice

Demonstrate consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.

Job Qualifications

Required Qualifications Master of Nursing OR Bachelor of Science Nursing AND Master's Degree in a related field OR Active plan to complete Master's Degree within 3 years of hire. 5+ years of related healthcare experience required. Current license to practice in the state required.

Additional Preferred Skills TCI training required. Comfortable responding to behavioral crises. Able to provide guidance during complex clinical and operational situations. Comfortable making independent decisions during nights and after-hours operations.

About Us

Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request.

EEO/Veteran/Disability

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

EEO/Veteran/Disability Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

Completion of Application

You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application.

Need Assistance or Accommodation?

Assistance with Application: For assistance or technical support, visit our FAQ page or email [e-mail]. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email [e-mail].