Patient Services House Manager, Burnet Campus

Cincinnati Children's; Cincinnati (OH); On-site; USD 85,000 - 108,000; Full time

Job summary

Cincinnati Children's is seeking a Patient Services House Manager at the Burnet Campus. The role leads staffing, patient safety, capacity management, patient flow, and emergency response with nursing leaders and multidisciplinary teams.

It functions as on-site administrator during emergencies and supports system-wide operational decisions. The position requires a Master of Nursing or a BSN with a related Master's, 5+ years of healthcare experience, and an active state license.

Qualifications

• Master of Nursing or BSN and Master’s in a related field, or active plan to complete Master’s within 3 years.
• 5+ years of healthcare experience required.
• Current license to practice in the state.

Responsibilities

• Provide leadership for clinical nursing practice, patient care delivery, staffing resources, patient flow, and situational awareness.
• Monitor performance data and identify opportunities for improvement across the system.
• Coordinate resources and guide operations during traumas, Code Blue events, and after-hours high-acuity situations.
• Advocate for patients and families, support resolution of concerns, and facilitate communication needs.
• Allocate staffing resources based on census, acuity, and budgeted plans; ensure coverage across the organization.
• Maintain knowledge of regulatory requirements and accreditation standards; support compliance initiatives.
• Demonstrate integration of the IPM in practice across departments and teams.

Skills

Clinical leadership

Staffing management

Patient safety

Emergency response

Interprofessional collaboration

Education

Master of Nursing

BSN + Master's in related field

Job description

• Expected Starting Pay Range $45.21 - $57.73
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

• Expected Starting Pay Range $45.21 - $57.73
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Primary Location

Burnet Campus

Department

Mgrs of Patient Services

Shift

Night (United States of America)

Schedule

Full time

Weekly Hours

36

FTE

0.9

Employee Status

Regular

The Patient Services House Manager serves as a key operational and clinical leader supporting staffing, patient safety, capacity management, patient flow, and emergency response across the Burnet campus. Often described as the "charge nurse for the charge nurses," this role collaborates closely with nursing leaders and multidisciplinary teams to ensure safe, effective, and efficient patient care delivery across the organization. This position provides hospital-wide leadership during complex clinical and operational situations, supports patient flow and staffing decisions, serves as an administrator-on-site for emergencies and disaster response, and acts as an advocate for patients, families, and staff.

Schedule & Hours

• Night shift position.
• 3x 12-hour shifts per week
• 7:00 PM to 7:30 AM
• Approximately 2 weekends out of every 6

Job Responsibilities

Leadership

Provide leadership for clinical nursing practice, patient care delivery, staffing resources, patient flow, and organizational situation awareness activities. Serve as the administrator-on-site during emergencies and disaster response, support operational decision-making, foster collaboration across departments, and participate in organizational committees and improvement initiatives.

Performance Improvement

Monitor patient flow and organizational situation awareness processes, analyze performance data, identify opportunities for improvement, and participate in system-wide initiatives focused on operational excellence and patient care outcomes.

Clinical Operations

Serve as a nurse liaison during traumas, Code Blue events, and Medical Response Team calls. Coordinate resources, support patient placement activities, assist with complex admissions and transfers, and provide operational guidance during after-hours and high-acuity situations.

Patient and Family Advocacy

Advocate for patients and families, support resolution of concerns, provide administrative assistance, facilitate communication needs, and promote patient-centered care.

Staffing and Resource Management

Allocate staffing resources based on patient census, acuity, and budgeted staffing plans. Collaborate with nursing leaders to ensure appropriate staffing and patient care coverage across the organization.

Compliance

Maintain knowledge of regulatory requirements and accreditation standards. Support compliance initiatives, operational dashboards, corrective action plans, readiness activities, staff competency efforts, and collaboration with organizational partners to sustain compliance and quality outcomes.

Interprofessional Practice

Demonstrate consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.

Job Qualifications

Required Qualifications

• Master of Nursing OR Bachelor of Science Nursing AND Master's Degree in a related field OR
• Active plan to complete Master's Degree within 3 years of hire.
• 5+ years of related healthcare experience required.
• Current license to practice in the state required.

Additional Preferred Skills

• TCI training required.
• Comfortable responding to behavioral crises.
• Able to provide guidance during complex clinical and operational situations.
• Comfortable making independent decisions during nights and after-hours operations.

About Us

At Cincinnati Children's, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Is

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)
• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

Comprehensive Job Description Provided Upon Request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability