Patient Services Coordinator - Surgical Specialty Swing Space

Bon Secours Mercy Health; Perrysburg (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a Patient Services Coordinator to enhance patient experience through effective clerical support in a medical office setting. This role involves managing patient information, scheduling appointments, and ensuring smooth communication between patients and healthcare professionals. The ideal candidate will possess strong interpersonal skills and a solid understanding of medical terminology and coding. With a commitment to patient care and safety, this position offers a rewarding opportunity to make a positive impact in the healthcare community. Join a team that values dedication and excellence in service delivery.

Benefits

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance with AD&D

Employer contributions to retirement savings

Paid time off

Educational assistance

Qualifications

• High school diploma or G.E.D. required.
• Experience in medical terminology and coding is essential.
• Minimum one year of medical office experience required.

Responsibilities

• Secure and verify patient demographic and insurance information.
• Schedule patients and collect co-pays.
• Document information in patient medical records.

Skills

Medical Terminology

ICD-9 Coding

CPT Coding

Computer/Typing Skills

Interpersonal Skills

Communication Skills

Patient Care Sensitivity

Education

High School Diploma or G.E.D.

Medical Secretary or Assistant Program

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving healthcare quality, safety, and cost-effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence.

Location: Perrysburg, OH

Patient Services Coordinator

General Summary:

Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic, or ambulatory setting.

Knowledge, Skills, and Abilities:

• High school diploma or G.E.D. required.
• Medical Terminology, ICD-9, and CPT coding experience required.
• Computer/typing skills of at least 40 wpm.
• Medical secretary, medical assistant program graduate, or medical office experience (minimum of one year) required.
• Legible handwriting.
• Strong interpersonal and communication skills to interact effectively with patients, families, physicians, and staff.
• Sensitivity to patient care situations.

Working Conditions:

Work is in a patient care environment. May experience mental stress due to a fast-paced environment and multiple sources of direction.

Principal Duties and Responsibilities:

1. Secure, complete, and verify all pertinent patient demographic and insurance information; enter data into computer.
2. Perform initial telephone triage and refer to appropriate medical professionals.
3. Schedule patients following protocols, including referrals, testing, surgeries, and specialist consults, ensuring insurance appropriateness.
4. Collect co-pays and payments, balance cash drawer, and ensure accurate deposits.
5. Organize patient charts, obtain consent forms, and maintain confidential records.
6. Review visit data, determine ICD-9 and CPT codes, and enter data into the system.
7. Enter billing charges, retrieve data, and run reports as needed.
8. Perform some patient care duties (see department addendum).
9. *Document information in patient medical records.
10. *Manage office supplies and inventory.
11. *Perform receptionist, file clerk, and general office duties.
12. *Float as needed based on staffing.
13. *Adhere to standards and policies of the Corporate Responsibility Program and report unethical or unlawful acts.
14. Demonstrate behaviors aligned with Mercy Health Partners' Mission and Core Values.
15. Promote excellent customer service and accountability.
16. *Perform additional duties as assigned.

*Indicates non-essential functions.

Ensure adherence to safety and patient safety standards. Provide age-appropriate care, demonstrating knowledge of growth and development principles through continuing education. Interpret patient information to meet age-specific needs across the lifespan: neonate, pediatric, adolescent, adult, and geriatric.

Our opportunities reward your hard work with:

• Comprehensive, affordable medical, dental, and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance with AD&D
• Employer contributions to retirement savings (when eligible)
• Paid time off
• Educational assistance
• And much more

*Benefits offerings vary according to employment status.

All applicants will receive consideration without discrimination based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status. We do not discriminate against individuals with disabilities and provide reasonable accommodations upon request. For more information, contact [e-mail].