Patient Services Coordinator - Pediatrics & Young Adult

University of Texas MD Anderson Cancer Center; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The University of Texas MD Anderson Cancer Center’s Pediatrics - Child & Adolescent Center in Houston seeks a Patient Services Coordinator to coordinate appointments and clinic flow, acting as the main contact for patients, families, physicians, and staff.

Onsite Monday–Friday 9:30 a.m.–6:00 p.m., you will support cross‑disciplinary pediatric care and learn the operations of a leading cancer center while delivering outstanding service to patients and families.

Qualifications

• High school diploma or equivalent is required.
• Three years of relevant work experience are required.
• Must be comfortable working with children in a fast-paced clinical environment.

Responsibilities

• Coordinate appointments, tests, and physician orders to support clinic flow.
• Schedule and relay appointment information clearly to patients and families.
• Maintain patient scheduling processes and monitor clinic efficiency and waiting times.

Skills

Customer service

Organizational skills

Communication

Education

High School diploma

Associate's degree

Tools

Medical office software

Job description

Join MD Anderson's Pediatrics - Child & Adolescent Center as a Patient Services Coordinator and play a central role in coordinating the patient experience for children, adolescents, young adults, and their families. You'll help keep a complex ambulatory clinic running smoothly by coordinating appointments, supporting clinic flow, and serving as a key point of contact for patients, families, physicians, and the healthcare team at one of the world's leading cancer centers.

What's in it for you? This role offers the opportunity to work at the heart of a busy, multidisciplinary pediatric clinic, coordinating care across multiple subspecialties, the Pediatric Ambulatory Treatment Center (PATC), and Pediatrics Laboratory. You'll interpret physician orders, coordinate diagnostic tests and appointments, maintain physician schedules and templates, and help ensure patients receive clear information about their care and appointment requirements.

You'll also serve as an important customer service resource, managing phone calls routed to the Child & Adolescent Center for more than 24 physicians, advanced practice providers, and clinic staff. Your ability to communicate clearly, prioritize competing demands, and remain calm under pressure will help keep clinic operations efficient while creating a positive experience for patients and families. You'll also gain valuable exposure to the coordination and operations of a highly specialized pediatric cancer center.

The ideal candidate will have a high school diploma or equivalent and three years of recent work experience, along with strong customer service and organizational skills. You must be comfortable working with children and managing multiple priorities in a fast-paced clinical environment. The position is onsite Monday-Friday, 9:30 a.m.-6:00 p.m.

At MD Anderson, you'll also enjoy a comprehensive benefits package, including competitive pay, an annual merit increase program, annual incentive opportunities, an employer-funded pension contribution, medical/dental/vision coverage, generous paid time off, and opportunities for professional growth and development.

If you're an organized, customer-focused professional who enjoys working with children, coordinating complex schedules, and keeping a busy clinical environment moving, this is an opportunity to make a meaningful impact on the patient experience at MD Anderson.

Key Functions

1. Interpret &coordinate physician's orders to schedule diagnostic tests, procedures, treatments, & physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician &patient care are kept to a minimum. Will ensure quality patient care in relation to the patient's prescribed diagnosis treatment, &other directives from physicians, nurses, and/or administrators.
2. Clearly &accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule &the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment or other services using a clear & understandable voice.
3. Manage, monitor, &facilitate completion of the patient scheduling process to ensure optimal efficiency in the clinic operations &resources while maintaining the institution's standards of customer service &quality patient care. Responsible for monitoring expediting clinic flow.
4. Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous &friendly manner. Take accurate & complete messages.
5. Responsible for the security &confidentiality of patient information at all times. Will advise patients/family members of available services & use appropriate customer service skills when interacting with co-workers, patients, &patient family members, internal/external customers.
6. Maintain a highly professional &positive attitude regardless of workload & stress level. Utilize time in an efficient manner by completing duties as prescribed by due states or patient's needs. Demonstrate initiative &seek out additional tasks.
7. Other duties as assigned.

Qualifications - External

REQUIREMENTS

Education

• Required: High school diploma or equivalent
• Education Preferred: Associate's degree in Business, Health Services Administration or related field.

Experience

• Required: Three years of relevant work experience.
• Preferred: May substitute additional education for required experience on a one to one basis.

Must pass pre-employment skills test as required and administered by Human Resources.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Education

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree

Work Experience

• Required: 3 years Relevant work experience. or
• : Additional education may be substituted for required experience on a one-to-one basis.

Other Requirements

Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 183201
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 40,000
• Midpoint Salary: US Dollar (USD) 50,000
• Maximum Salary : US Dollar (USD) 60,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No