Patient Services Coordinator - Orthopedics Northwest

MultiCare Health System; Bonney Lake (WA); On-site; USD 100,000 - 125,000; Full time

Job summary

MultiCare Health System is seeking a Patient Services Coordinator to join our team. This role is essential for maintaining clinical flow in outpatient clinics, ensuring timely patient care through efficient scheduling and communication. Candidates should have a high school diploma and prior experience as a medical receptionist is preferred. We offer a comprehensive benefits package and the opportunity to make a significant impact in patient services.

Benefits

Comprehensive benefits package

Competitive salary

Paid time off

Qualifications

• One year experience as a medical receptionist preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Updates patient information and prepares charts for clinical sessions.
• Schedules appointments and verifies insurance eligibility.
• Maintains communication with team members regarding patient care.

Skills

Customer service

Communication

Organization

Education

High School diploma or GED equivalent

Job description

Patient Services Coordinator - Orthopedics Northwest page is loaded

Patient Services Coordinator - Orthopedics Northwest

Apply locations Yakima, Washington time type Full time posted on Posted Today job requisition id JR53383

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 8:00am - 5:00pm

Position Summary

The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.

ESSENTIAL RESPONSIBILITIES
1. Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
2. Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
3. Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
4. Schedules transportation and/or interpreters for patient as needed.
5. Verifies insurance eligibility as appropriate.
6. Provides telephone coverage. Utilizes good customer service practices for all callers.
7. Completes forms as requested.
8. Responds to patient requests expeditiously, maintaining an efficient clinical flow.
9. Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
10. Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
11. Other duties as assigned

QUALIFICATIONS AND REQUIREMENTS

Education: High School diploma or GED equivalent required.
Experience: One year experience as a medical receptionist or other related field preferred. Knowledge of medical terminology preferred.

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.06 - $25.98 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here .

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MultiCare’s roots in the Pacific Northwest go back to 1882, with the founding of Tacoma’s first hospital.

Over the years, we’ve grown from a Tacoma-centric, hospital-based organization into the largest, community-based, locally governed health system in the state of Washington.

MultiCare's comprehensive system of health includes more than 300 primary, urgent, pediatric and specialty carelocations across Washington, Idaho and Oregon, as well as 13hospitals . We welcome patients from the entire Pacific Northwest region and our 20,000-plus team members — including employees, providers and volunteers — proudly care for the communities we serve.

Without a doubt, our organization has changed over the years. But what has never changed, throughout ourlong history , has been our dedication tothehealth and wellness of the people of the Pacific Northwest. Guided by our mission, vision and values, we are onacontinuous journey to deliver the services that our communities need, and to ensure access to those services, now and in the future.

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MultiCare is an Equal Opportunity Employer

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.