Patient Services Coordinator - Oncology 40D

Women & Infants Hospital; Providence (RI); On-site; USD 40,000 - 55,000; Full time

Job summary

Women & Infants Hospital in Providence, RI seeks an Oncology Patient Services Coordinator to act as the primary contact for referring physicians, schedule tests, and manage patient information. The role requires medical terminology knowledge, proficient computer skills, and strong customer service and communication abilities, with experience in hospital administration preferred.

The position also involves liaising with physicians, staff, and patients, verifying insurance, and maintaining

Qualifications

• High School Diploma required, associate's degree preferred with 2 to 4 years' experience in medical office required.
• Must have knowledge of medical terminology and strong computer skills.
• Experience using Cerner, IDX, or EPIC preferred.
• Excellent customer service, interpersonal, and communication skills required.
• Must be proficient in the English language.

Responsibilities

• Obtains information from physician’s office to properly schedule patients for tests and procedures.
• Tracks patient appointments and follows up as necessary.
• Maintains patient information in computer database, including status of appointment, procedures, and test results.
• Serves as liaison and resource for referring physicians, hospital staff/physicians, and patients.
• Provides administrative and clerical support.
• Accurately completes insurance verification and works collaboratively with the health insurance providers.
• Protects patients' rights to confidentiality.

Skills

Medical terminology

Computer skills

Customer service

Interpersonal skills

Communication skills

Education

High School Diploma

Associate's degree

Tools

Cerner

IDX

EPIC

Job description

Job Summary

The Oncology Patient Services Coordinator serves as the key contact for referring physicians, and appropriately prioritizes and schedules patient tests. The incumbent maintains database on patient information and compiles/distributes reports. Provides clerical support and performs other job-related duties as requested.

Duties & Responsibilities

Obtains information from physician’s office to properly schedule patients for tests and procedures.

Tracks patient appointments and follows up as necessary.

Maintains patient information in computer database, including status of appointment, procedures, and test results.

Serves as liaison and resource for referring physicians, hospital staff/physicians, and patients.

Provides administrative and clerical support.

Accurately completes insurance verification and works collaboratively with the health insurance providers.

Protects patients' rights to confidentiality.

Requirements

High School Diploma required, associate's degree preferred with 2 to 4 years' experience in medical office required. Must have knowledge of medical terminology and strong computer skills. Experience using Cerner, IDX, or EPIC preferred. Excellent customer service, interpersonal, and communication skills required. Must be proficient in the English language.

INTERNAL POSTING PERIOD: 8/12/2026 - 8/21/2026

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.