Patient Services Coordinator, LVN

Humana Inc; El Paso (TX); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement savings plan

Employee assistance program

Business travel

Accident insurance

Job summary

CenterWell Home Health is seeking a Patient Services Coordinator, LPN to schedule visits and coordinate care with field staff, patients and physicians. The role supports daily office operations, staff management, and ensures timely reassignment of visits.

The ideal candidate is a licensed nurse with at least 1 year of home health experience, excellent communication, and strong organizational skills. This is a full-time role based in Texas with 40 hours per week.

Qualifications

• Must be licensed as a Licensed Professional Nurse (LPN) or Licensed Vocational Nurse (LVN) in the practicing state.
• At least 1 year of home health experience.
• Packet review / QI experience preferred.
• Coding certification is preferred.
• Valid state driver’s license and automobile liability insurance.
• Must be licensed in the state of employment if applicable.
• Excellent communication, organizational, and multitasking skills.

Responsibilities

• Schedule visits and coordinate care with field staff, patients, and physicians.
• Assist with day-to-day office and staff management and scheduling reports.
• Maintain patient logs, coordinate transfer of patients between offices, and support case conferences.
• Handle clinical tasks like reviewing lab reports and routing to the appropriate staff.
• Provide coverage during peak times and assist with on-call rotation when needed.

Skills

LPN or LVN license

Job description

The Patient Services Coordinator, LPN

Become a part of our caring community The Patient Services Coordinator, LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact

Required Experience/Skills

• Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices
• Have at least 1 year of home health experience
• Prior packet review / QI experience preferred
• Coding certification is preferred
• Must possess a valid state driver’s license and automobile liability insurance
• Must be currently licensed in the State of employment if applicable
• Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,900 - $66,200 per year

Description of Benefits

• paid time off
• 401(k) retirement savings plan
• employee assistance program
• business travel
• accident

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.