Patient Services Coordinator LPN

CenterWell; Charlotte (NC); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

CenterWell Home Health is seeking a Patient Services Coordinator LPN to manage patient visit schedules and coordinate with field staff, physicians, and the care team. The role supports day-to-day office operations and staff management to ensure continuity of care.

The ideal candidate is a licensed nurse with at least 1 year of home health experience, strong communication, and organizational skills. Proficiency in scheduling and prioritizing tasks is essential, with on-call rotation as needed.

Qualifications

• Must be a Licensed Professional Nurse or Licensed Vocational Nurse licensed in the state of practice.
• At least 1 year of home health experience.
• Coding certification is preferred.
• Must possess a valid state driver’s license and automobile liability insurance.
• Must be currently licensed in the state of employment.
• Must possess excellent communication skills and strong organizational ability.

Responsibilities

• Schedule visits for patients and coordinate with field staff, physicians and others to maintain care continuity.
• Assist with day-to-day office and staff management.
• Manage and update patient schedules and reassign as needed when staff are unavailable.
• Prepare weekly agent and staff schedules and verify scheduling notes in the system.
• Handle lab reports and route to appropriate medical staff; initiate infection reports when needed.
• Support on-call rotations or clinical visits as required.
• Ensure supervisory visits are scheduled and all required documentation is completed.
• Run scheduling reports and monitor productivity and geographic issues.

Skills

Scheduling

Communication

Organization

Time management

Education

Nursing license (RN/LPN)

Job description

Become a part of our caring community

The Patient Services Coordinator LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.

• Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.

• Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.

• Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.

• Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.

• Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.

• Completes requested schedules for all add-ons and applicable orders:

• Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.

• Schedules TIF OASIS collection visits and deletes remaining schedule

• Reschedules declined or missed (if appropriate) visits.

• Processes reassigned and rescheduled visits.

• Ensures supervisory visits are scheduled.

• Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.

• Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.

• Verifies visit paper notes in scheduling console as needed.

• Assists with internal transfer of patients between branch offices.

• If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.

• If clinical, may be required to perform patient visits and / or participate in on-call rotation.

Use your skills to make an impact

Required Experience/Skills:

• Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices
• Have at least 1 year of home health experience.
• Prior packet review / QI experience preferred.
• Coding certification is preferred.
• Must possess a valid state driver’s license and automobile liability insurance.
• Must be currently licensed in the State of employment if applicable.
• Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$48,200 - $66,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.