Patient Services Coordinator IV

Novant Health; Winston-Salem (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Service Coordinator IV to join their remarkable team. This role is vital in ensuring timely and accurate patient information management, including demographics, insurance, and charges. The ideal candidate will thrive in a diverse environment, leveraging their skills to enhance patient experiences while maintaining confidentiality and teamwork. With a commitment to quality care, this position offers a unique opportunity for professional growth and the chance to make a significant impact in the healthcare community. If you are passionate about patient service and eager to contribute to a culture of excellence, this role is for you.

Qualifications

• 3+ years of experience in a medical office setting is required.
• Knowledge of medical office software and CPT/ICD9-CM coding processes.

Responsibilities

• Deliver remarkable patient experiences in every interaction.
• Foster teamwork and community involvement among team members.

Skills

Verbal Communication Skills

Organizational Skills

Problem Solving Skills

Critical Thinking Skills

Initiative

Basic Medical Terminology

Education

High School Diploma

Tools

Medical Office Software

EPIC Systems

Job description

Job Summary

Novant Health is seeking a Patient Service Coordinator IV to provide timely and accurate recordings of patient demographics, insurance information, patient charges and collections. Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth #NHMGPSC. Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

• Education: High School Diploma Required.
• Experience: Three years of experience in a medical office setting. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors’ billing requirements. Familiarity with coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice.