Patient Services Coordinator III - Harbor Pointe OBGYN - Huntersville

Novant Health; Huntersville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare system is seeking a dedicated Patient Services Coordinator III to enhance women's health services. In this role, you will provide essential administrative support, ensuring patients receive a seamless experience throughout their healthcare journey. Your responsibilities will include managing patient registrations, scheduling appointments, and coordinating billing processes. This is an exciting opportunity to make a direct impact in women's healthcare while working in a supportive and inclusive environment that values team collaboration and personal growth. Join a team that prioritizes patient-centered service and fosters a culture of excellence.

Benefits

Competitive Compensation

Tuition Reimbursement

Access to Cutting-edge Resources

Supportive Work Environment

Qualifications

• Experience in patient services or medical office administration preferred.
• Knowledge of insurance verification and billing processes required.

Responsibilities

• Handle patient registration, scheduling, and check-out efficiently.
• Assist with billing coordination and administrative support.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Education

High School Diploma or GED

Tools

Epic Systems

Medical Office Software

Job description

Job Summary

Novant Health Harbor Pointe OBGYN Charlotte is seeking a Patient Services Coordinator III.

Why Novant Health?

At Novant Health, we are dedicated to providing the most remarkable patient experience in every dimension, every time. We foster a supportive, inclusive, and empowering environment where team members are valued and inspired.

We are looking for a detail-oriented, compassionate, and highly organized Patient Services Coordinator III to join our OBGYN & Women’s Health team. This role is vital in providing seamless administrative support for patients navigating prenatal, postpartum, gynecological, and reproductive health needs. If you are passionate about women’s healthcare and thrive in a fast-paced, patient-centered environment, we encourage you to apply!

About the Role

As a Patient Services Coordinator III, you will handle patient registration, scheduling, check-out, billing coordination, and administrative support. Your efforts will ensure a smooth, efficient, and welcoming experience for patients while supporting clinical and administrative teams.

This is an exciting opportunity to be part of a women’s health-focused practice, ensuring patients feel heard, supported, and cared for throughout their healthcare journey.

Essential Functions

Patient Registration & Check-In:

• Greet patients warmly and ensure accurate demographic and insurance information is entered into the system.
• Verify and update insurance details, copy insurance cards, and ensure all forms are correctly added to patient records.
• Collect co-pays, ensuring payments are processed efficiently.
• Communicate any changes in demographic or insurance information to the appropriate departments.

Patient Check-Out & Financial Coordination:

• Verify and process patient charges in the electronic system.
• Review and confirm insurance details at check-out, scheduling follow-up appointments if needed.
• Collect patient balances due and reconcile daily financial transactions, including cash, checks, and credit card payments.
• Generate daily reports and ensure charge audit work queue errors are corrected before releasing charges.
• Assist providers and staff with billing concerns and charge capture.

Scheduling & Appointment Coordination:

• Schedule OBGYN appointments, prenatal visits, postpartum care, ultrasounds, and specialty procedures.
• Ensure appointments align with physician availability, patient preferences, and urgency of care needs.
• Work closely with the clinical team to ensure seamless scheduling and appointment flow.

Administrative & Clerical Support:

• Answer phone calls, assist patients with questions, and ensure timely and professional communication.
• Assist with filing, making copies, and maintaining accurate patient records.
• Serve as a key resource for billing, insurance verification, and patient financial inquiries.

Epic & Charge Entry Audit:

• Resolve billing and insurance claim errors within Epic, including Follow-Up, Claim Edit, and Charge Review queues.
• Research and analyze denials, missing guarantor issues, and coding discrepancies to ensure accurate charge processing.
• Work closely with practice coders and revenue cycle advocates to optimize billing accuracy.
• Serve as a liaison between providers, patients, and insurance carriers to address billing concerns.

Human Experience & Patient Engagement:

• Proactively round on patients, ensuring they feel welcomed, supported, and informed about visit details, wait times, and next steps.
• Explain billing, scheduling, and appointment processes in plain language, utilizing teach-back methods to ensure patient understanding.
• Foster an inclusive environment where diversity is celebrated, ensuring all patients feel valued and respected.
• Model Novant Health’s mission, vision, and values, reflecting them in every patient interaction.

Teamwork & Communication:

• Collaborate with providers, nurses, and support staff to enhance workflow and patient satisfaction.
• Share and initiate regular and professional communication with co-workers.
• Participate in team meetings and quality improvement initiatives to improve the patient experience.

What We’re Looking For:

• High school diploma or GED – Required.
• Experience in patient services, medical office administration, or healthcare billing – Preferred.
• Strong understanding of insurance verification, patient registration, and billing processes.
• Experience with Epic or other electronic health record (EHR) systems – Preferred.
• Excellent customer service, communication, and organizational skills.
• Ability to multi-task in a fast-paced women’s health environment while maintaining attention to detail.

Why You’ll Love Working Here:

Make a direct impact in women’s health by ensuring seamless patient experiences.

Competitive compensation & benefits package.

Opportunities for career growth within a leading healthcare system.

Tuition reimbursement to support your continued education and professional development.

A welcoming, supportive, and patient-centered work environment.

Access to cutting-edge resources and training in women’s healthcare administration.

Join Us in Supporting Women’s Health!

If you’re passionate about women’s healthcare and patient-centered service, we invite you to apply today! At Novant Health, we don’t just offer jobs—we offer fulfilling careers with purpose.

#JoinTeamAubergine #NovantHealth #OBGYNCareers #WomensHealth – Let Novant Health be the destination for your professional growth.

Responsibilities

• Our team members are committed to delivering the most remarkable patient experience in every dimension, every time.
• We foster teamwork, team member engagement, and community involvement.
• We are dedicated to leveraging diversity and inclusion to support quality care.
• All team members are responsible for creating a safe patient environment guided by the principles of "First Do No Harm".

Qualifications

• High School Diploma or GED, required.
• One year of clerical experience in a medical office setting, required (other related experience may be considered).
• Knowledge of medical office software, excellent verbal communication skills, ability to adapt to changing priorities, and teamwork skills required.
• Basic medical terminology and high-level knowledge of Epic systems, billing requirements, and coding preferred.