Patient Services Coordinator III

Mass General Brigham; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham in Boston seeks an experienced administrative and clinical support specialist to help run a smooth practice operation in the MGHfC Pediatric Allergy department. You will manage patient scheduling, check-in/out, and billing workflows while supporting physicians and staff.

The role requires Epic experience, 3–5 years in a healthcare setting, and strong MS Office skills. Onsite schedule, competitive benefits, and a collaborative team environment are offered.

Qualifications

• 3–5 years of experience in a healthcare or medical office setting.
• Experience with patient scheduling and insurance prior authorization processes required.
• Epic experience required, including navigating patient records and scheduling.
• Strong MS Office proficiency and ability to manage multiple tasks.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice.
• Make patient appointments and maintain appointment records; assist callers with inquiries.
• Process patient billing forms and scan documents to patient medical records.
• Acts as “Super User” for scheduling, registration, and billing systems and train others.
• Oversee daily activities of practice staff with supervision and ensure smooth operations.
• Handle co-payments and manage messages related to authorizations, questions, refills, and tests.

Skills

MS Office

Outlook

Excel

PowerPoint

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Acts as “Super User” for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with the Supervisor, oversees the daily activities of practice staff.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience required:

3–5 years of experience in a healthcare or medical office setting

Demonstrated experience with patient scheduling and insurance prior authorization processes requireed

Epic experience required, including navigating patient records, scheduling, and related administrative workflows

Knowledge, Skills and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Department: MGHfC Pediatric Allergy

Schedule: Monday - Friday | 8:30 am- 5:00 pm | onsite |

Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate’s qualifications, including experience, education, and relevant skills.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type

Work Location

Scheduled Weekly Hours

Employee Type

Work Shift

Pay Range

Grade

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.