Patient Services Coordinator II - Front Desk & Billing

Covenant Health; Oak Ridge (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Oak Ridge Gastroenterology Associates, part of Covenant Medical Group, seeks a Patient Service Representative for front desk operations in Oak Ridge, TN. The role focuses on check-out duties, collecting encounter forms and balances, and end-of-day balancing as part of a team-based care approach.

Requirements include 1 year of medical office experience (or 3 years customer service) and a HS diploma or GED preferred.

Qualifications

• One year of medical office experience or three years of total customer-facing experience.
• Familiarity with appointment scheduling and billing processes.
• Preferred HS diploma or GED.

Responsibilities

• Maintains check-out operations and collects encounter form data.
• Balances outstanding balances and payments for services rendered.
• Schedules appointments for return visits and end-of-day procedures.
• Collaborates with patient, physician, and care team members.

Skills

Customer service

Appointment scheduling

Team collaboration

Education

HS diploma or GED

Tools

ICD-9/10 coding

CPT-4 coding

Job description

Oak Ridge Gastroenterology Associates, part of Covenant Medical Group, seeks a Patient Service Representative for front desk operations in Oak Ridge, TN. The role focuses on check-out duties, collecting encounter forms and balances, and end-of-day balancing as part of a team-based care approach.

Requirements include 1 year of medical office experience (or 3 years customer service) and a HS diploma or GED preferred.