Patient Services Coordinator II

US Oncology Network-wide Career Opportunities; Virginia, Roanoke (MN, VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Front Medical Office Receptionist to join their team. This role is essential for creating a welcoming environment for patients and their families, ensuring smooth operations in a busy clinic. You will be responsible for greeting patients, managing phone calls, and handling administrative tasks with professionalism and care. The ideal candidate will possess strong organizational skills, proficiency in scheduling software, and a commitment to maintaining confidentiality. Join a compassionate team where your contributions will make a significant impact on patient care and clinic efficiency.

Qualifications

• High school diploma required; 18 months of front medical office experience preferred.
• Proficiency in Microsoft Office and scheduling software is essential.

Responsibilities

• Greets patients and visitors in a professional manner.
• Handles patient check-ins and manages appointment scheduling.
• Maintains confidentiality and adheres to HIPAA regulations.

Skills

Front Medical Office Receptionist Experience

Insurance Forms Knowledge

Scheduling Software Proficiency

Microsoft Office (Outlook, Word, Excel)

Adaptability

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Overview

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel, relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and US Oncology's Shared Values.

Responsibilities

1. Greets patients and visitors to the clinic in a prompt, courteous, and professional manner.
2. Checks in patients and informs clinical staff of patient arrival.
3. Provides and explains paperwork for the patient to complete prior to examination.
4. Collects, proofs for completeness, and scans/files patient forms.
5. Updates demographics and insurance information in the system.
6. Collects co-pays and balances; provides receipts.
7. Answers phone calls in a prompt, courteous, and professional manner.
8. Answers, screens, and responds to routine questions via phone, electronic communications, or face-to-face contact; routes to appropriate personnel or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages accurately and timely according to procedures.
9. Contacts clinic personnel as appropriate.
10. Records patient cancellations and missed appointments; reschedules appointments.
11. Notifies appropriate staff of cancellations and makes notes in patient charts.
12. Schedules outside consults/procedures ordered by physicians.
13. Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department or personnel.
14. Maintains lobby area in a neat and orderly manner.
15. Maintains a legible supply of forms and office supplies required for daily activities.
16. Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
17. Schedules all CT (CAT) scans and PET (Positron Emission Tomography) scans once approved by insurance.
18. Maintains the chart message queue and updates as needed.
19. Scans and copies updated insurance cards.
20. Performs other duties as requested or assigned.
21. May type memos and forms.

Qualifications

High school diploma or equivalent required. At least 18 months of front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of the practice's personnel, routines, and scheduling is a plus. Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required. Must successfully complete required e-learning courses within 90 days of employment. Demonstrates adaptability, handles daily challenges confidently, and is willing to adjust to shifting priorities. Shows work commitment and emphasizes quality in performance.

Physical Demands: The employee must be able to sit, stand, talk, and hear during regular hours, with full range of body motion, manual and finger dexterity, and eye-hand coordination. May need to lift up to 40 lbs occasionally. Corrected vision and hearing are required.

Work Environment: Exposure to communicable diseases, toxic substances, ionizing radiation, and other conditions typical of an oncology/hematology clinic. Involves in-person interaction with co-workers and clients. May require minimal travel by automobile to office sites.