PATIENT SERVICES COORDINATOR II

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 17,000 - 28,000; Full time

Job summary

University of Alabama at Birmingham seeks an administrative support professional to coordinate patient check-in/out and provide clerical services for physician staff and clinics. This role may supervise other clerical staff and requires strong organizational skills and patient service excellence.

Responsibilities include scheduling clinics, template management, coordinating aftercare, maintaining records, and ensuring forms and supplies are available.

Qualifications

• High school diploma or equivalent and two years office/clerical experience required.
• Demonstrated organizational and leadership skills; excellent customer service and communication skills.
• Basic knowledge of medical terminology and PC software; ability to perform math and bookkeeping tasks.

Responsibilities

• Coordinate clinic scheduling, template management, and provider flow.
• Work with clinical staff to schedule return appointments and coordinate aftercare.
• Ensure clinics are stocked with forms, order supplies, and handle general administrative tasks.
• Maintain and file charts/records and manage storage/scanning of clinic materials.

Skills

Customer service

Office experience

Medical terminology

Clerical skills

Education

High school diploma

Tools

PC applications

Job description

Summary

Responsible for coordinating the patient check in/out process and/or administering certain clinical and patient services and for performing administrative duties in support of physician staff and operations. Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physicians, advanced practice providers and assigned clinics. May direct the work of other clerical employees.

Job Duties

• Coordinates scheduling for clinics including template management. Initiates template changes as needed to assist with clinic flow. Works with clinical staff to insure returning patients are scheduled appropriately and in a timely manner. Coordinates schedules of clinical providers changing/cancelling clinics as needed
• Works with clinical staff, registration and triage staff and other office staff as needed as well as outside facilities to obtain medical record documents; and coordinating after care and follow up (return appointments) as directed by providers
• Insures clinics are stocked with appropriate forms and information/handouts for patients and parents, as requested. Orders needed supplies and materials. Performs other administrative functions such as typing correspondence, editing forms, and filing
• Maintains charts/records. Insures proper storage and scanning of materials generated in clinic.

Salary Range: $16.00 - $19.71

High school diploma or equivalent and two (2) years office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills required. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred. Currently certified as a Certified Professional Coder (CPC) by the American Academy of Professional Coders (AAPC) preferred.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Primary Location

University

Job Category

Clerical & Administrative

Organization

390001010 Sparks Center for Development & Learning Disorders

Employee Status

Regular

Shift

Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager)

Onsite