Patient Services Coordinator-I ; Per Diem Day Shift

Mass General Brigham; Salem (MA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider, Mass General Brigham, seeks a Per Diem Patient Services Associate at North Shore Medical Center. This role includes a variety of patient service and administrative tasks, such as greeting patients and maintaining records, offering a challenging opportunity to contribute to patient care in a clinical environment.

Qualifications

• 1+ years of office experience, preferably in a clinical setting.
• Basic knowledge of medical terminology.
• High School Diploma / G.E.D. required.

Responsibilities

• Performs patient service, administrative duties, and general office work.
• Maintains the physical environment.
• Answers general questions, greets/directs patients, and performs reception responsibilities.

Skills

Medical terminology

Office experience

Education

High School Diploma / G.E.D.

Formal secretarial training

Job description

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

In a clinical setting, performs a variety of patient service, administrative duties, and general office work. Responsible for the efficient flow of escorts, correspondence, and other materials; receiving and directing visitors; and maintaining the physical environment.

• Performs patient service, administrative duties, and general office work.
• Responsible for the efficient flow of escorts, correspondence, and other materials.
• Maintains the physical environment.
• Follows HIPAA Guidelines for the management of patient privacy and confidentiality.
• Performs and participates in special projects as directed.
• Answers general questions, greets/directs patients, answers phones, and performs reception responsibilities.
• Duties may include maintaining/purging files, photocopying, sorting/distributing mail, and retrieving medical records.
• Performs light typing and data entry.

Qualifications

• Requires 1+ years of office experience, preferably in a clinical setting.
• Basic knowledge of medical terminology.
• High School Diploma / G.E.D. required; formal secretarial training preferred.

Additional Job Details

Remote Type: Hybrid

Work Location: 81 Highland Avenue

Scheduled Weekly Hours: 0

Employee Type: Per Diem

Work Shift: Day (United States of America)

EEO Statement

North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For accommodations, contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

Our competency framework defines effective leadership by specifying critical behaviors for each job level. It includes ten competencies (half People-Focused, half Performance-Focused), which are observable and measurable skills contributing to workplace effectiveness. These competencies are used to evaluate performance, guide hiring, identify development needs, mobilize employees, and build a strong talent pipeline.